Service Delivery Manager

2 weeks ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Ltd Full time
{"title": "Service Delivery Manager", "description": "Key Responsibilities

As a Service Delivery Manager at Marston Holdings Ltd, you will be responsible for managing and owning the company's relationships with existing clients. This includes overseeing the day-to-day delivery of contractual obligations, from inception to renewal, operational control, client communication, and financial management.

Key Skills and Qualifications
  • Proven experience in a client-facing, fast-paced environment with a focus on KPIs and SLAs
  • Strong relationship-building skills with the ability to promote the organization's scope of offerings and identify additional sales opportunities
  • Excellent written and verbal communication skills, with the ability to work with various departments across Technology
  • Experience owning budgets, raising POs, managing invoices, and project management
What We Offer
  • Healthcare Cash Plan
  • Staff benefits designed to suit your lifestyle, including discounts on retail shopping, travel, and socializing
  • Life Insurance
  • 27 days + bank holidays
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Package
  • Pension Contribution

Marston Holdings Ltd is a parent company formed of eight brand entities that each specialize in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions.

", "lang_code": "en-US"}

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