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Service Delivery Manager

2 months ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Ltd Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to join our operations team at Marston Holdings Ltd. As a key member of our team, you will be responsible for managing and taking ownership of our relationships with existing clients, overseeing the day-to-day delivery of our contractual obligations, and promoting the organization's scope of offerings.

Key Responsibilities:

  • Client Relationship Management: Build and nurture essential relationships with our new and existing client base, responding to queries, concerns, or issues as quickly and efficiently as possible.
  • Contract Management: Oversee all renewals and extensions for client contracts, including financial and performance-based KPIs.
  • Project Management: Take ownership of specific projects, such as the rollout of new firmware, relocations, or new additions to the client's existing estate.
  • Collaboration: Work with various departments across Technology, including Client Services, Product, and Development, to identify and define requirements for complex issues.
  • Business Travel: Undertake business travel as required.

Requirements:

  • Experience: Proven and demonstrable experience of working within a client-facing, fast-paced, and KPI-led environment.
  • Client Relationship Building: Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolio.
  • Project Management: Experience owning budgets, raising POs, managing invoices, and project management.
  • Communication Skills: Exceptional written, verbal communication, and organizational skills.

What We Offer:

  • Healthcare Cash Plan
  • Staff Benefits: Designed to suit your lifestyle, including discounts on retail shopping, travel, and socializing, health & wellbeing, life insurance, 27 days + bank holidays, cycle to work scheme, enhanced maternity and paternity package, and pension contribution.