Operational Delivery Coordinator

7 days ago


Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time
Job Description

We are seeking an experienced and detail-oriented Operational Delivery Coordinator to join our Transportation Technology Team at Marston Holdings Ltd.

This role is critical in ensuring the quality and efficiency of our delivery processes through effective workflow management and controlled changes.

Key Responsibilities:
  • Control and manage work orders into Production.
  • Monitor the progress of work orders and provide regular updates to internal stakeholders on status and any issues.
  • Support the coordination of our dispatch process, liaising with our Field Engineers to ensure our product is sent to the correct location via our logistics solution.
  • Conduct quality audits via our asset management system, to ensure accuracy of the information held for our clients.
  • Support the end-to-end change management process within our IT Service Management tool, ensuring all changes are tested prior to release, reviewed, and approved in accordance with ITIL standards.
  • Work with our Power BI team to implement and maintain reports, to enable accurate reporting.
  • Occasionally travel to other sites.
Requirements:
  • Excellent working knowledge of the Microsoft 365 Suite.
  • Computer literate.
  • Excellent analytical and problem-solving skills.
  • Ability to prioritize work to meet deadlines.
  • Exceptional communication and interpersonal skills.
  • Experience of using our IT Service Management tool or similar would be ideal but not essential.
  • Flexibility to travel to other sites with occasional overnight stays.
What We Offer:
  • Full-time position, 37.5 hours per week.
  • Healthcare cash plan.
  • Staff benefits designed to suit your lifestyle.
  • 25 days holiday + bank holidays.
  • Cycle to work scheme.
  • Enhanced maternity and paternity package.


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