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Service Delivery Manager

2 months ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Ltd Full time
{"title": "Service Delivery Manager", "description": "Job Summary

We are seeking an experienced Service Delivery Manager to join our operations team. As a key member of our team, you will be responsible for managing and taking ownership of our relationships with existing clients, overseeing the day-to-day delivery of our contractual obligations, and promoting the organization's scope of offerings to identify additional sales opportunities.

Key Responsibilities
  • Understand and manage KPIs and SLAs for each client and contract
  • Oversee renewals and extensions for client contracts, including financial and performance-based KPIs
  • Promote the organization's scope of offerings and identify additional sales opportunities to support the company's growth targets
  • Build and nurture essential relationships with our new and existing client base, responding to queries, concerns, or issues as quickly and efficiently as possible
  • Take ownership of specific projects, such as the rollout of new firmware, relocations, or new additions to the client's existing estate
  • Work with various departments to identify and define requirements for complex issues, design and implement positive outcomes
  • Undertake business travel as required
Requirements
  • Proven experience working in a client-facing, fast-paced, and KPI-led environment
  • Proven experience building strong client relationships and ensuring retention within a client portfolio
  • Experience owning budgets, raising POs, managing invoices, and project management
  • Exceptional written, verbal communication, and organizational skills
What We Offer
  • Healthcare Cash Plan
  • Staff benefits designed to suit your lifestyle
  • Life Insurance
  • 27 days + bank holidays
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Package
  • Pension Contribution

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.

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