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Service Delivery Strategist

1 month ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

Service Delivery Manager Role Overview

Marston Holdings Limited is a leading judicial services company and pioneer in clean air technology, offering services that support local and central government, utilities, and private sectors. We are seeking a seasoned Service Delivery Manager to join our operations team.

As a key member of our operations team, the successful candidate will be responsible for managing and owning our relationships with existing clients, overseeing the day-to-day delivery of our contractual obligations, and maintaining responsibility for understanding each contract, its scope, KPIs, and SLAs.

The ideal candidate will have experience owning budgets, raising POs, managing invoices, and project management. They will also be responsible for overseeing all renewal and extensions for client contracts, promoting the organisation's capabilities to clients, identifying additional sales opportunities, and updating clients of any service-related issues.

The role will also involve working with various departments across Technology, including Client Services, Product, and Development, to identify and define requirements for complex issues, and working with stakeholders to design and implement positive outcomes.

What We Offer

  • 27 days annual leave plus bank holidays
  • Health Cash Back Plan
  • Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising, and wellbeing
  • Pension Scheme

Company Overview

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are an equal opportunity employer, committed to considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic.