Help Desk Analyst

1 day ago

Neath, Neath Port Talbot, United Kingdom Swansea Bay University Health Board Full time
About the Role
The Desktop Support Technician will play a critical role in supporting the delivery of IT services on the technical ICT Service desk, providing skilled IT desktop and Microsoft Office365 application support to end-users. This includes troubleshooting and resolving issues related to laptops, PCs, tablets, and printers. You will work as part of a team to ensure seamless provision of IT services across the Swansea Bay Health Board region.

Salary: £30,000-£35,000 per annum. Benefits include a contributory pension scheme and annual leave entitlement.

This role requires a self-motivated individual who can work effectively in a fast-paced environment, prioritizing tasks and managing workload to meet service level agreements. Excellent communication and interpersonal skills are essential, along with the ability to think clearly and logically when troubleshooting complex IT issues.

The successful candidate will have experience in implementing and supporting computer systems, software, and networks, with knowledge of operating systems including Windows 10/11. Familiarity with Microsoft Office 365 and printer diagnostics is also required.

  • Help Desk Technician

    15 hours ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Help Desk Position We are hiring a Help Desk Technician to join our team at Marston Holdings, working on our Technology side of the business.Your primary responsibility will be responding to inbound customer incidents, dealing with calls escalated as incidents, and managing change requests.This is a hybrid role, with weekly visits to our Neath office, and a...

  • Service Desk Operations Specialist

    4 weeks ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Marston Holdings. As a key member of our technology support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to inbound customer incidents and escalate as...

  • IT Service Desk Support Specialist

    1 day ago

    Neath, Neath Port Talbot, United Kingdom Swansea Bay University Health Board Full time

    Swansea Bay University Health Board is seeking a highly skilled IT Service Desk Support Specialist to join our dynamic team. The successful candidate will provide excellent first-line support and be able to diagnose, resolve, and monitor faults while ensuring that we consistently meet local and national key performance indicators. This role offers a wealth...

  • Technical Support Specialist

    15 hours ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Service Desk Analyst We are Marston Holdings, a leading supplier of intelligent traffic enforcement and management solutions. We are seeking an experienced Technical Support Specialist to join our team in Neath.The ideal candidate will have excellent communication skills, experience working within a technology led support team, and knowledge of CCTV and...

  • Service Desk Analyst

    3 months ago

    Neath, United Kingdom Marston Holdings Full time

    Are You A Tech Troubleshooter Extraordinaire?! If so look no further! We have an exciting opportunity for a  Service Desk Analyst  to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are...

  • Service Data Analyst

    4 weeks ago

    Neath, United Kingdom CV-Library Full time

    Dig into data and elevate our service—your role as a Service Data Analyst starts here! We have an exciting opportunity for a Service Data Analyst to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained...

  • QC Lab Analyst

    6 months ago

    Neath, United Kingdom Ecolab Full time

    JOB DESCRIPTION Ecolab is seeking a Senior Lab Technician who will be responsible for analytical testing that will be used in the development of new product specifications. In this position you will perform quality testing, maintenance, and calibrations of the instruments in addition to assisting in the development of new test methods as needed. A...

  • Facilities & Contracts Co-ordinator

    5 months ago

    Neath, United Kingdom The Trade Centre Group Full time

    The Trade Centre Group are now recruiting a **Facilities & Contracts Co-ordinator **for the region’s most successful used car superstore, with hundreds of cars on display. We are looking for great people with fantastic attitudes and experience in Facilities and Maintenance Management to join our expanding team. If you are ambitious, motivated, determined...