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Service Delivery Manager
2 months ago
Job Summary:
We are seeking an experienced Service Delivery Manager to join our operations team at Marston Holdings Ltd. As a key member of our team, you will be responsible for managing and taking ownership of our relationships with existing clients, overseeing the day-to-day delivery of our contractual obligations, and driving business growth.
Key Responsibilities:
- Client Relationship Management: Build and nurture strong relationships with our clients, ensuring their needs are met and exceeded.
- Contract Management: Oversee the day-to-day delivery of our contractual obligations, ensuring timely and efficient execution.
- Business Development: Identify and pursue new business opportunities to drive growth and revenue.
- Project Management: Manage specific projects, such as the rollout of new firmware, relocations, or new additions to client estates.
- Collaboration: Work closely with various departments, including Client Services, Product, and Development, to identify and define requirements for complex issues.
Requirements:
- Experience: Proven experience in a client-facing, fast-paced, and KPI-led environment.
- Skills: Exceptional written and verbal communication skills, organizational skills, and experience owning budgets and managing invoices.
- Education: Relevant degree or equivalent experience.
What We Offer:
- Competitive Salary: £40K.
- Benefits: Healthcare Cash Plan, staff benefits, life insurance, 27 days + bank holidays, cycle to work scheme, and enhanced maternity and paternity package.
- Professional Development: Opportunities for growth and development within the company.
About Us:
Marston Holdings Ltd is a parent company formed of eight brand entities that each specialize in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions.
We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We recruit and develop our people based on merit and their passion for creating better outcomes.