Lead Support Specialist

4 weeks ago


Watford, Hertfordshire, United Kingdom Nacro Full time £26,678

LEAD SUPPORT SPECIALIST
Job Type - Permanent/Full-Time

Hours - 35 hours per week (plus 5 hours paid lunch break)


This role emphasizes leadership, empowerment, and the ability to effectuate meaningful changes in the lives of individuals in need.

We are a prominent social justice organization with over five decades of experience in transforming lives, fostering resilient communities, and mitigating crime.


Nacro is initiating a national program commissioned by the Ministry of Justice to offer housing and assistance as an alternative to incarceration.

We are seeking several Lead Support Specialists to join us during this pivotal period of transformation.


This is a remarkable opportunity to become part of our team as a Lead Support Specialist, where you will positively influence the lives of service users by coordinating the delivery of direct housing-related assistance and property management services.

This will involve collaboration with regional operations and central support teams, as well as engaging with various external organizations and partners.

The ideal candidate will exhibit a commitment to mentoring and uplifting their team, leading by example in promoting quality and accountability while achieving the service's contractual objectives.

This includes establishing collaborative relationships with the Ministry of Justice and HMPPS, along with external community organizations to enhance service support.

You will possess prior experience in providing support and guidance within a team setting, as you will be tasked with mentoring, coaching, and developing a team of staff, as well as stepping in for the Service Lead when necessary.

Additionally, you will gain experience in engaging with local authority Housing Benefit departments and the DWP to address financial inquiries and issues.

This position necessitates regular travel, and a Full Driving License with access to your vehicle is a fundamental requirement.

An Enhanced DBS check is mandatory for this position, along with registration on the DBS Update Service.

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