IT Support Specialist

19 hours ago


Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time

**Job Summary**

Enra Specialist Finance is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

**Key Responsibilities**

  • Provide first-line technical support for IT-related issues, including troubleshooting software and hardware problems, such as laptops, mobile devices, and printers.
  • Administer Active Directory, including creating user accounts, resetting passwords, and creating groups.
  • Maintain an asset database and track changes to ensure accurate inventory and compliance.
  • Troubleshoot basic network issues and escalate unresolved problems to senior team members.
  • Deliver exceptional customer service to all support queries, ensuring a high level of satisfaction and loyalty.
  • Arrange for external technical support when necessary, ensuring that problems are resolved promptly and efficiently.

**Requirements**

  • Excellent communication and organizational skills, with the ability to work independently and as part of a team.
  • Strong technical knowledge of Windows and Mac operating systems, Microsoft Office Suite, and Active Directory administration.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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