Sales Support Specialist

3 weeks ago

London, Greater London, United Kingdom Daisy Communications Limited Full time
Job Overview

The Sales Support Specialist will deliver operational and administrative assistance to the Inbound Sales division, including leadership. The ideal candidate will be a highly organized self-starter capable of accurately following instructions and taking initiative to enhance support efficiency while proposing innovative ideas and processes for improvement. This diverse role necessitates a significant degree of proactivity and is likely to encompass areas such as: general operational assistance and administration, sales analytics, handling escalations/complaints, and managing inbound/outbound communications.

Compensation: Competitive Salary
Location: Not Specified
Working Hours: Standard Business Hours

Daily administrative and operational support for the Inbound Sales Team Collaborating closely with the sales department manager to foster process enhancements. Ensuring timely resolution of customer escalations, disputes, and order issues, which may involve direct communication with clients. Generating sales and operational reports as requested by the line manager or Head of Channel. Partnering with the fulfillment team to follow up on accounts that are in provisioning or have been rejected. Supporting sales agents and management with operational inquiries. Ensuring adherence to all compliance protocols and conducting sales audits. Leading and assisting with sales investigations.

Required Qualifications

Highly organized, proactive, and responsible self-starter Ability to manage multiple tasks effectively Capable of working under pressure and meeting tight deadlines Strong initiative with a demonstrated desire to enhance all operational areas Excellent written communication skills Experience in a dynamic sales office environment is preferred Strong communicator, able to manage challenging interactions with sales personnel Accountability for personal actions and professional development Willingness to undertake additional responsibilities as needed Exemplary role model Consistently demonstrates a positive attitude

Additional Insights

Our team members are dedicated to delivering exceptional service to our clients, and we believe in recognizing and rewarding their hard work.

Working at Daisy Communications Limited is more than just a competitive salary; it encompasses a variety of benefits and opportunities designed to enhance the employee experience.

Our philosophy is straightforward: the more effort you invest, the greater the rewards.

Here are some of the benefits we provide:

Generous holiday allowance, in addition to public holidays. Professional development opportunities to help you achieve your career aspirations Eye care vouchers and discounted health membership options Access to exclusive discounts at over 1,200 retailers An extra day off for your birthday or for your wedding Automatic enrollment into a pension scheme following probation Access to exclusive offers on a range of company products Up to four weeks of company sick pay over a rolling 12-month period

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