Housing Coordinator

2 weeks ago

London, Greater London, United Kingdom Octavia Full time

Job Summary

This role is responsible for ensuring the administration of tenancy compliance obligations and requirements across the Housing services are met. The successful candidate will work effectively with internal and external colleagues to ensure the organisation fulfils its tenancy related compliance, health and safety, and other day-to-day housing management obligations.

Key Responsibilities

  • Coordinate and provide a robust administration service to the housing services team in relation to tenancy compliance, including actioning fire risk actions, person-centred risk assessments, gas safety, home visits, and tenancy reviews.
  • Use and manage systems and spreadsheets containing property, asset, and compliance data, tenancy data, and provide analysis of data across multiple areas of tenancy management, ensuring accuracy.
  • Be responsible for the coordination of all requests for emergency housing, including decants, and tracking progress against decant action plans to ensure spend is in line with set budgets.
  • Maintain documentation of activities, such as complaints received or investigation of outcomes, involving the use of CRM, QLX, and shared team folders.
  • Collect feedback and collate responses to satisfaction surveys across the Housing services, including antisocial behaviour, adaptations, and Housing services. Assist with the implementation of lessons learned from complaint cases.
  • Carry out any other duties consistent with the post that may be required from time to time, at the discretion of the line manager.

Requirements

For this position, we have listed the requirements we believe are essential for this role:

Experience

  • Practical experience of working within a Housing Association.
  • Working with a variety of internal and external stakeholders.
  • Working with change and implementation of improvement.
  • Working with data analysis, reconciliation, and presentation.
  • Working in project management teams.

Knowledge

  • Have a good understanding of MS Office, particularly Microsoft Excel.
  • Understanding how to manage, reconcile, and collate data in an effective manner.
  • Understanding of tenancy related compliance within Housing.
  • Knowledge of housing law and the landlord responsibilities towards tenants and the wider community.

Qualifications / Skills

  • Qualification in English at GCSE.
  • Have excellent communication and interpersonal skills, which demonstrate behaviours that support great customer service.
  • Be highly organised, methodical, and analytical with exceptional attention to detail.

Benefits

The salary for this role is £30,700 per annum with up to 10% pension contribution.

We also offer a fantastic additional benefits:

  • Flexible-working.
  • Life Assurance.
  • Employee Wellbeing App/Mental Health Support.
  • Online GP Service.
  • Cycle to work.
  • Opportunities for self-development with over 60 courses available to self-enrol.
  • Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.

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