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Housing Repairs Coordinator

2 months ago

London, Greater London, United Kingdom Brackenberry Full time

We are seeking a skilled Maintenance Coordinator to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for coordinating housing repairs and maintenance services for a Local Authority in Islington.

Key Responsibilities:

  • To accurately diagnose repairs and raise orders on IT systems to contractors and book appointments.
  • To provide exceptional customer service by answering high-volume calls and responding to phone enquiries in a professional, polite, sensitive, efficient, and timely manner.
  • To liaise with other departments, agencies, and contractors to ensure seamless communication and coordination.
  • To work proactively with team members to improve customer service delivery and conduct outbound calls as required.

Requirements:

  • Knowledge of the main issues affecting social housing.
  • ITQ2 or equivalent Information Technology skills.
  • Experience of dealing with all aspects of building maintenance and repairs in a busy environment.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the UK.
  • This role requires an enhanced DBS.