Repairs Coordinator

4 weeks ago


London, Greater London, United Kingdom Reed Full time

Job Summary

We are seeking a skilled Repairs Coordinator to join our team at Reed. As a key member of our property services department, you will be responsible for scheduling and coordinating repairs, ensuring that our residents receive timely and efficient service.

Main Responsibilities

  1. Plan and schedule repairs to meet priority times for both in-house teams and contractors.
  2. Log repairs with detailed information to ensure jobs can be completed in one visit whenever possible.
  3. Analyze demand and work in progress to optimize performance, especially First Time Fix rates.
  4. Re-prioritize works as needed, balancing tenant needs, tenancy agreements, and efficient use of repair operatives.
  5. Apply correct schedule of rates codes to standard repair work orders.
  6. Ensure work orders are completed and the repairs system is updated in real-time with accurate information.
  7. Liaise with residents via phone, email, and in person to arrange appointments, facilitate work completion, and resolve complaints.
  8. Manage follow-up work and access arrangements, communicating changes and progress to residents and colleagues.
  9. Track and monitor work progress to ensure smooth operations for residents and trades staff.
  10. Assist with compiling KPIs and other quality performance statistics.
  11. Cover reception and other administrative duties, including invoice processing and mailbox monitoring.
  12. Promote the use of CRM and train new staff as needed.

Requirements

We are looking for someone with experience in a similar sector, who has an understanding of trade and operatives' duties, and has used systems to progress and manage workload. You should also have a working knowledge of schedule of rate codes and priority codes to repairs, as well as experience of dealing directly with customers in social housing related situations. Strong attention to detail and a meticulous approach to checking your own work for accuracy are essential.

What We Offer

We offer a competitive salary up to £31,716, plus great benefits such as 27 days annual leave, and a very competitive pension contribution. This role is perfect for someone who thrives in a fast-paced environment and enjoys coordinating multiple tasks to ensure smooth and efficient operations. If you're organised, detail-oriented, and have excellent communication skills, we'd love to hear from you.



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