Repairs Coordinator

4 weeks ago


London, Greater London, United Kingdom The Hyde Group Full time

Repairs Coordinator

Hyde

Up to £25,000

The Hyde Group is seeking a Repairs Coordinator to join their team on a 6 month fixed term contract.

The Hyde Group is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Repairs Coordinator at The Hyde Group, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

Responsibilities

  • Effective and proactive scheduling, tracking and management of operatives' diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
  • Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
  • Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
  • Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
  • Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
  • Work collaboratively with all departments, to ensure performance targets are achieved.
  • Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

Skills and experience required

  • Previous scheduling/planning experience is desirable
  • Previous administration experience is required for this role
  • Excellent organisation and time management skills
  • Good communication skills
  • Ability to prioritise well
  • Able to work well under pressure
  • Proactive and positive approach towards work

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

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