Store Operations Manager

6 days ago


Southampton, Southampton, United Kingdom Tesco Full time
About the Role

We are seeking a highly skilled and motivated Shift Leader to join our team at One Stop. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and ensure the smooth operation of our store.

Key Responsibilities
  • Customer Service: Provide excellent customer service, ensuring that customers receive a warm and welcoming experience in our store.
  • Team Leadership: Lead and motivate a team of colleagues to achieve sales targets and deliver exceptional customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including stock management, cash handling, and visual merchandising.
  • Problem Solving: Resolve customer complaints and issues in a professional and courteous manner.
  • Communication: Communicate effectively with colleagues, managers, and customers to ensure seamless store operations.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer experience and store efficiency.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a warm and welcoming experience for customers.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and lead a team of colleagues.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with colleagues, managers, and customers.
  • Problem Solving Skills: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Continuous Improvement: Ability to identify areas for improvement and implement changes to enhance customer experience and store efficiency.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Team Environment: A supportive and collaborative team environment.
  • Discounts: Discounts on Tesco products and services.


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