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Shift Leader

2 months ago


Southampton, Southampton, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at One Stop Stores Ltd. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and ensure the smooth operation of our stores.

Key Responsibilities
  • Customer Service: Provide excellent customer service, ensuring that customers receive a positive shopping experience.
  • Team Leadership: Lead and motivate a team of colleagues to achieve sales targets and deliver excellent customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including stock management, cash handling, and visual merchandising.
  • Problem Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Communication: Communicate effectively with colleagues, managers, and customers to ensure seamless store operations.
  • Inventory Management: Manage stock levels, including ordering, receiving, and stocking merchandise.
  • Visual Merchandising: Maintain a visually appealing store environment, including displays, signage, and store layout.
  • Cash Handling: Handle cash transactions, including sales, refunds, and exchanges.
  • Store Security: Ensure the security of the store, including monitoring CCTV, securing cash and stock, and reporting any incidents.
  • Team Development: Develop and implement training programs to enhance colleague skills and knowledge.
  • Performance Management: Monitor and improve store performance, including sales, customer service, and colleague engagement.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive shopping experience.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with colleagues, managers, and customers.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues.
  • Inventory Management Skills: Basic inventory management skills, with the ability to manage stock levels and maintain a visually appealing store environment.
  • Cash Handling Skills: Basic cash handling skills, with the ability to handle cash transactions and maintain accurate records.
  • Store Security Skills: Basic store security skills, with the ability to maintain a secure store environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.