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Job Summary:
The Assistant Store Manager will drive day-to-day sales growth within the store by successfully leading, developing, and motivating their team, promoting commercial awareness through the sales plan, building customer and colleague relationships with excellent communication, and maintaining a high standard of store presentation, health & safety, and customer service.
Key Responsibilities:
- Leadership and Team Management: Sets realistic objectives and targets, leading by example with the appropriate behaviors and impeccable standards of presentation throughout.
- Talent Development and Management: Recruits, coaches, develops, and regularly reviews their team, in conjunction with the Area Manager, managing all sales, compliance, and HR-related processes in a timely manner.
- Business Acumen and Commercial Awareness: Works well within a team and builds strong business relationships both internally and externally.
- Communication and Customer Service: Communicates with respect and clearly at all levels using the appropriate methods and language.
- Commercial Activity and Sales Performance: Drives all commercial activity within the Store, ensuring the effective use of the sales process throughout the team.
- Customer Data Management and Market Understanding: Pro-actively controls and manages all existing and potential customer data understanding the local market and competition.
- Performance Reporting and Compliance: Understands and manages KPI performance reporting and follows up by applying the appropriate actions.
- Transaction Compliance and Fraud Prevention: Drives a high level of transactional compliance within the store team and ensures robust procedures for fraud prevention.
- Discount Management and Transaction Review: Controls discount levels and regularly reviews transactions carried out by the team to meet set objectives.
- Health and Safety Management: Pro-actively manages all processes and ensures compliance by regular self-assessment using the weekly Store Audit.
- Customer Service and Complaint Resolution: Demonstrates and encourages exemplary customer service at all times and actively manages any complaints received, to ensure satisfactory resolution in a timely manner, in line with company standards.
Key Accountabilities:
- Commercial and Development Plans: Compliance with the Store Commercial & Development plans as agreed with the Area Manager.
- Operational Procedures and Policies: Compliance with all Operational Procedures and Policies as determined by the Business.
- Health and Safety Regulations: Compliance with all Health & Safety Regulations, in line with the Health & Safety Manager.
- Grey Fleet and Hire Car Policy: Compliance with the Grey Fleet & Hire car policy as determined by the Business.