HMRC - Late Penalty Assessment Officer

3 weeks ago

Nottingham, Nottingham, United Kingdom HM Revenue and Customs Full time

Job Overview

Embark on a fulfilling career with HMRC, where purpose, growth, and a sense of belonging await you. Our employees share their experiences, highlighting the unique culture and opportunities available at HMRC.

At HMRC, we are dedicated to fostering an inclusive and respectful workplace that mirrors the diversity of the society we serve. We strive to unlock the potential of every individual who joins our team, offering various flexible working arrangements and support to ensure a rewarding career path.

We value diverse perspectives and experiences, and we encourage applications from all individuals who possess the necessary skills and experience for this role.

About the Solicitor's Office and Legal Services (SOLS)

The Solicitor's Office and Legal Services (SOLS) provides comprehensive legal support across HMRC, including:

  • Conducting independent reviews of decisions made by HMRC upon customer requests.
  • Managing tribunal and civil litigation across a broad spectrum of services.
  • Engaging in the development of new legislation.
  • Drafting statutory instruments and various legal documents.
  • Providing legal counsel to Executive Committee members and staff.

Additionally, we offer technical accountancy and forensic services to HMRC, oversee the Compliance Accountants and Insolvency Professions, and manage Ministerial Correspondence and Freedom of Information requests.

Position Summary

We are seeking Review Officers to join our Solicitor's Office and Legal Services (SOLS) team. The successful candidates will be integral members of the Late Penalties Reasonable Excuse Team, located in Nottingham. This role demands strong decision-making abilities, effective communication skills, and adaptability to varying business requirements.

Key Responsibilities

The successful candidates will:

  • Conduct statutory reviews of late penalty appeals, evaluating reasonable excuses submitted by customers or traders contesting penalties for late submissions.
  • Utilize the Litigation and Settlement Strategy to generate precise and timely review decisions based on the provided reasonable excuses, ensuring comprehensive responses to customers.
  • Engage in a desk-based role, analyzing HMRC-held records and making necessary updates to databases and IT systems.
  • Collaborate with both internal and external stakeholders.

Essential Skills and Attributes

  • Excellent communication skills, both written and verbal.
  • Ability to exercise sound judgment in decision-making.
  • Capacity to thrive in a dynamic and fast-paced work environment.
  • Positive attitude and flexibility to adapt to changing business needs.
  • Proficiency in Mathematics and English, with the ability to perform basic calculations.
  • Team-oriented mindset to support and collaborate with colleagues.

Additional Information

HMRC is open to flexible working arrangements and will consider requests where feasible, balancing operational and customer service needs. Please note that while we strive to accommodate flexibility, not all requests may be granted based on business requirements.

Occasional travel across the UK may be necessary, including overnight stays for business purposes.

Behaviors

During the selection process, candidates will be assessed against the following behaviors:

  • Making Effective Decisions

Benefits

In addition to a competitive salary of £25,082, HM Revenue and Customs contributes £6,772 towards membership in the Civil Service Defined Benefit Pension scheme.

HMRC offers both Flexible and Hybrid Working policies, enabling you to balance your professional and personal commitments. We provide a generous leave allowance, starting at 25 days and increasing by one day for each year of qualifying service, up to a maximum of 30 days.

  • Pension contributions to the Alpha pension scheme, equal to at least 27% of salary.
  • Family-friendly policies.
  • Personal support and development opportunities.
  • Coaching and training programs.

To learn more about HMRC and explore what it’s like to work with us, please visit our website.

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