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Performance Improvement Consultant at HMRC
2 months ago
Job Overview
Embark on a fulfilling career journey with HMRC. If you are looking for a workplace that values your contributions and fosters a sense of community, explore the experiences of our employees and discover what it truly means to be part of HMRC.
Are you driven by the challenge of implementing effective learning strategies that enhance operational performance? Do you aspire to elevate the significance of learning within an organization? Have you successfully navigated the complexities of business practices while encouraging innovative thinking?
We invite you to join our team as a Learning and Development Consultant. In this pivotal role, you will be instrumental in enhancing organizational capabilities to meet business objectives and embedding performance measurement into our corporate ethos, thereby fostering a culture of high performance across HMRC.
Key Responsibilities
As a Learning and Development Consultant, you will leverage your expertise in performance management and strategic problem-solving to contribute to our newly established team. Your role as a thought leader will empower you to advocate for transformative change while establishing connections with industry experts to keep HMRC aligned with the latest trends.
Your ability to forge meaningful relationships will position you as a vital strategic partner, trusted to identify performance capability challenges and propose effective solutions. By harnessing your passion for learning, you will serve as a role model and champion for all learning initiatives.
Through collaborative efforts across the organization, you will enhance your business acumen and improve organizational capabilities by developing and executing learning strategies that drive business outcomes. Identifying performance gaps and creating targeted learning solutions will enable our workforce to reach their full potential and elevate overall business performance. This role is essential in ensuring our team possesses the necessary skills and knowledge to achieve our strategic objectives.
Essential Duties
- Conduct thorough assessments to identify performance gaps and learning requirements.
- Collaborate with senior leaders, managers, and staff to gather insights on business challenges and performance obstacles.
- Utilize data analytics to diagnose root causes of performance issues and design tailored capability solutions.
- Act as a trusted advisor to senior management, offering strategic insights on learning and performance enhancement initiatives.
- Provide subject matter expertise and work collaboratively to define the requirements for capability solutions that improve performance, develop skills, support organizational change, and enhance the employee experience.
- Deliver expert guidance on best practices for performance management and employee development.
- Oversee the design and implementation of broader Performance Consultancy initiatives, delivering learning solutions that address performance gaps and enhance critical workforce competencies.
- Seek and apply external and internal insights to innovate how HMRC utilizes learning to enhance capabilities and performance, while fostering communities of practice to share knowledge and build competence across Learning functions.
Qualifications
Applicants should demonstrate experience in the following areas:
- Experience as a Learning and Development Consultant, identifying improvement opportunities within the organization and employing learning pathway strategies to overcome operational challenges.
- Strong analytical and strategic problem-solving skills to anticipate organization-wide learning needs.
- Proven consultancy skills with the ability to understand diverse customer requirements and develop collaborative learning solutions, along with experience delivering services through third parties in a matrix environment.
Desirable Qualifications
- CIPD qualification or other relevant credentials.
- Experience in delivering dynamic consultancy services.
- Background in continuous improvement initiatives.
Additional Information
HMRC offers a competitive salary along with substantial contributions to your pension scheme. We support flexible and hybrid working arrangements to help you balance your professional and personal commitments. We welcome applications from individuals seeking flexible work arrangements, considering operational and customer service needs.
Our generous leave policy starts at 25 days, increasing with years of service, up to a maximum of 30 days.
We provide family-friendly policies, personal support, and opportunities for coaching and development.
To learn more about HMRC and the unique experiences of our employees, we encourage you to explore our resources.
