HMRC - Compliance Review Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom HM Revenue and Customs Full time

Job Overview

Join HMRC and explore a career that offers purpose, growth, and a genuine sense of belonging. Our employees share their experiences about what it truly means to be part of HMRC.

At HMRC, we are dedicated to fostering a workplace that is inclusive and respectful, reflecting the diverse society we serve. We aim to unlock the potential of every individual who chooses to work with us, providing a variety of flexible working arrangements and support to ensure a rewarding career at HMRC.

We value diverse perspectives and experiences, and we encourage applications from individuals of all backgrounds who possess the necessary skills and experience for this role.

About the Solicitor's Office and Legal Services (SOLS)

Within SOLS, we deliver comprehensive legal services across HMRC, which includes:

  • Conducting independent reviews of decisions made by HMRC as requested by customers under legislative provisions.
  • Managing tribunal and civil litigation across a broad spectrum of services.
  • Engaging in the development of new legislation.
  • Drafting statutory instruments and various legal documents.
  • Providing legal counsel to Executive Committee members and staff.

Additionally, we offer technical accountancy and forensic services to HMRC, oversee the Compliance Accountants and Insolvency Professions, and manage Ministerial Correspondence and Freedom of Information requests.

Position Summary

We are seeking Review Officers to join our Solicitor's Office and Legal Services (SOLS). The successful candidates will be integral members of the Late Penalties Reasonable Excuse Team in Nottingham. This role demands strong decision-making and communication abilities, along with the flexibility to adapt to varying business requirements.

Key Responsibilities

The successful candidates will be responsible for:

  • Conducting statutory reviews on late penalty appeals, evaluating reasonable excuses submitted by customers for penalties related to late submissions of returns or payments.
  • Utilizing the Litigation and Settlement Strategy and guidelines to generate precise and timely review decisions based on the reasonable excuses provided, ensuring comprehensive responses to customers.
  • Engaging in a desk-based role that involves analyzing HMRC-held records, performing data analysis, and making necessary updates to databases and IT systems.
  • Collaborating with both internal and external stakeholders to facilitate effective communication and resolution.

Essential Skills

  • Excellent communication skills, both written and verbal.
  • Ability to exercise sound judgment in decision-making.
  • Capacity to thrive in a fast-paced and adaptable work environment.
  • Positive attitude and flexibility to meet diverse business needs.
  • Proficiency in Mathematics and English, with the capability to perform basic calculations.
  • Team-oriented mindset to collaborate and support colleagues.

Additional Information

HMRC welcomes applications from individuals seeking flexible working arrangements and will consider requests where feasible, in line with operational and customer service requirements. While we strive to accommodate all requests for flexible work, approval will depend on business capabilities.

Occasional travel across the UK may be necessary, including overnight stays for business purposes. This position is available only at the specified location, and alternative locations are not offered.

Your office location is contractual, and successful candidates are expected to attend the designated office as required by the business. Consideration of how to meet this requirement should be made prior to application, and any concerns should be discussed with the vacancy holder before accepting a role.

Assessment Criteria

During the selection process, candidates will be evaluated against the following behaviors:

  • Making Effective Decisions

Benefits

In addition to a salary of £25,082, HM Revenue and Customs contributes £6,772 towards membership in the Civil Service Defined Benefit Pension scheme.

HMRC offers both Flexible and Hybrid Working policies, enabling you to balance work and personal commitments. We provide a generous leave allowance, starting at 25 days and increasing by one day for each year of qualifying service, up to a maximum of 30 days.

  • Pension contributions to the Alpha pension scheme equal to at least 27% of salary.
  • Family-friendly policies.
  • Personal support and development opportunities.
  • Coaching and professional growth.

To learn more about HMRC and discover what it’s like to work here, please visit our website.

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