Administrative Coordinator
3 weeks ago
Hours: 32 hours per week
Compensation: £12 to £13 per hour
This role presents an excellent opportunity for individuals with a solid background in administration and customer relations to join a supportive and expanding healthcare team.
Work Schedule:
Monday: 2:30 PM - 6:30 PM
Tuesday: 2:30 PM - 6:30 PM
Wednesday: 8:00 AM - 6:00 PM (1-hour unpaid lunch break)
Thursday: 8:00 AM - 6:00 PM (1-hour unpaid lunch break)
Friday: 8:00 AM - 2:00 PM
Key Responsibilities:
Patient Documentation:
Ensure the maintenance of precise manual and digital records and correspondence.
Front Desk Operations:
Assist with appointment scheduling, referrals, patient communications, and various administrative tasks.
Patient Follow-ups:
Oversee follow-up communications for quality outcomes, local care services, and enhanced services through phone, SMS, and written correspondence.
Mail Management:
Handle incoming and outgoing mail on a daily basis.
Telephone Management:
Respond to and direct calls professionally, ensuring accurate message delivery.
Reception Duties:
Welcome and guide patients and visitors, providing necessary information.
Appointment Management:
Process appointment requests and schedule them using the designated system.
Patient Registration:
Input data and manage records for new patients.
Information Updates:
Process changes of address and other relevant information.
Prescription Management:
Handle requests for repeat prescriptions.
Security Protocols:
Ensure safety measures are followed when opening and closing the facility.
Confidentiality Policies:
Adhere to confidentiality and information recording policies.
Respectful Interaction:
Treat all patients and visitors with dignity and respect.
Work Environment Maintenance:
Keep the reception and waiting areas clean and free from hazards.
Team Support:
Provide assistance to colleagues and demonstrate flexibility in work duties.
Professional Development:
Identify and engage in relevant training opportunities.
Preferred Qualifications:
Familiarity with EMIS computer system
Previous experience in a healthcare or medical setting
Required Qualifications:
Experience in administration
Experience in customer service
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