Hotel Reception Specialist

4 weeks ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time

Join Our Team at Charlotte Street Hotel

We are excited to announce an opening for a Front Desk Associate at our prestigious hotel. As a key member of our team, you will be the first point of contact for our guests, ensuring they receive top-notch service and a warm welcome.

Key Responsibilities:

  • Welcome guests with a friendly demeanor, establishing a positive atmosphere from the moment they arrive.
  • Provide exceptional customer service, proactively addressing guest needs and inquiries.
  • Maintain a professional appearance that aligns with the high standards of our establishment.
  • Demonstrate meticulous attention to detail in all guest interactions and tasks.
  • Collaborate effectively with colleagues to facilitate smooth operations.
  • Respond to guest requests and inquiries in a timely and courteous manner.
  • Assist with the check-in and check-out processes to ensure efficiency.
  • Contribute to enhancing front office procedures and guest satisfaction.

Qualifications:

  • Proven ability to deliver outstanding service and create memorable experiences for guests.
  • Excellent communication skills for engaging with guests and team members.
  • A collaborative spirit to thrive in a dynamic team environment.
  • Strong attention to detail and the ability to manage multiple tasks in a busy setting.
  • Flexibility and problem-solving skills to navigate various situations with professionalism.
  • Familiarity with hotel management systems and technology.
  • A passion for delivering exceptional guest experiences.

What We Offer:

  • Competitive hourly compensation.
  • Access to a financial wellbeing application.
  • Health benefits and discounts on various services.
  • Generous discounts at hotel dining venues.
  • Referral bonuses and additional perks.
  • Flexible scheduling and opportunities for professional development.

If you are enthusiastic about the hospitality industry and eager to be part of a team committed to excellence, we invite you to explore this opportunity.

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