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Hotel Reception Manager
2 months ago
The Opportunity
We are seeking a highly motivated and experienced individual to join our hotel team as a Reception Manager. As the first point of contact for guests, the Reception Manager plays a vital role in ensuring a positive guest experience from the moment they arrive.
Key Responsibilities:
- Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests.
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues.
- Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed.
- Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner.
- Manage the reception budget, including labor costs and other expenses.
Benefits:
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Eye care
- Hospital Plan
- Online Health Portal.
- Refer a friend scheme from £500 to £1000 per referral.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Requirements:
- At least 2 years of experience in a similar role within a hotel environment.
- Strong leadership skills with a proven ability to manage and motivate a team.
- Excellent communication skills and ability to build strong relationships with guests and colleagues.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with hotel management systems, such as PMS and reservation systems.
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue.
- A positive attitude and a commitment to delivering excellent customer service.
About LGH Hotels Management:
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our hotels are located in prime locations, offering easy access to major attractions and amenities.
Why Join LGH Hotels Management:
At LGH Hotels Management, we value our employees and offer a range of benefits and perks to support their well-being and career development. Our hotels are committed to delivering exceptional guest experiences, and we are seeking talented individuals to join our team and help us achieve our goals.
