HR Case Manager

1 week ago

Tring, Hertfordshire, United Kingdom It's a People Business Full time
About the Role

We are seeking an experienced Employee Relations Case Manager to join our team at It's a People Business. As a key member of our HR Consultancy, you will play a vital role in providing expert advice and support to our clients on a wide range of Employee Relations matters.

Key Responsibilities
  • Provide Expert Advice: Offer accurate and timely advice to clients on Employee Relations matters, ensuring compliance with relevant legislation and best practice.
  • Manage ER Cases: Handle administrative tasks, create necessary letters, forms, and reports to support clients, and ensure that business methods, procedures, and practices are followed to the required standard.
  • First Line Call Management: Assess client needs, provide sound and legislative compliant advice, and seek clarification and guidance from Consultants as needed.
  • Letter Creation: Develop employee relation letters for clients based on their specific needs, such as disciplinary/investigation invite letters, outcome letters, or letters of concern.
  • Policy Development: Create bespoke policies, procedures, and people guidelines for clients in conjunction with agreed work priorities.
  • Support with Meetings: Assist with minute taking at disciplinary meetings and investigations, and support clients with meetings as required.
  • Exit Interviews and Return to Work Interviews: Conduct exit interviews and return to work interviews with employees on behalf of our clients.
  • Training Support: Support Consultants in creating tailored training content and organizing and delivering training courses as needed.
  • Liaison with Payroll Bureaus: Liaise with payroll bureaus where required, responding to payroll queries from employees to a successful conclusion.
Requirements for the Role
  • Level 5 CIPD Qualified
  • Experience in ER Advisor or HR Advisor Role: Numerous years' experience in the role of ER Advisor or HR Advisor with a track record of autonomously managing a wide variety of ER matters in a busy and professional office environment.
  • Attention to Detail: A good attention to detail to ensure client work is completed to a high standard.
  • Knowledge of Employment Legislation: A good knowledge of understanding employment legislation is key, and knowing the importance of using all relevant experts and other sources of information, such as ACAS, CIPD, to provide solutions for our clients.
  • Communication Skills: Articulate with the gravitas to communicate with business owners and management teams, providing guidance and advice on best practice, trends, and current/topical employment-related matters.
  • Proactive and Can-Do Attitude: A proactive and 'can-do' attitude with a focus on ensuring all client needs are met in a professional and timely manner.
  • Tenacious and Hard-Working: Tenacious and hard-working by nature but above all, focused on delivering an exceptional service to existing and future clients.
Benefits
  • Competitive Salary: A competitive salary between £30-£40,000 per annum based on experience with annual performance bonus opportunities.
  • Company Pension
  • Monthly Team Events
  • Private Healthcare Plan (following a qualifying period) and Group Life Assurance Plan including Smart Health Benefits.
  • Development Opportunities
  • Retail Discount Scheme
  • Dog-Friendly Office

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