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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Verve Group Full time

About Verve Group

Verve Group is a leading provider of privacy-focused advertising solutions, offering a unique blend of data, media, and technology to deliver results and growth to both advertisers and publishers. With a global presence and a team of industry experts, Verve Group is trusted by top advertisers and publishers worldwide.

About the Role

We are seeking a highly skilled Customer Success Manager to join our team in London. As a key member of our Customer Success team, you will be responsible for managing complex relationships with our most strategically forward-thinking clients, delivering growth for both Verve Group and our advertisers.

Key Responsibilities

  • Manage existing accounts with end-to-end responsibility, ensuring seamless execution and optimal results.
  • Analyze, monitor, optimize, and improve programmatic campaigns to drive maximum ROI for our clients.
  • Manage and grow a large book of mobile advertiser accounts, building strong long-term relationships and delivering exceptional customer service.
  • Develop and implement strategic plans to meet client goals, leveraging Verve Group's expertise in programmatic advertising.
  • Stay up-to-date on industry trends, companies, and opportunities, applying this knowledge to drive business growth and innovation.
  • Collaborate with cross-functional teams to ensure seamless execution and optimal results.

Requirements

  • 3-5 years of experience in a similar role, with a minimum of 1 year of hands-on experience in Ad Operations, Campaign Management.
  • Excellent organizational, multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to extract insights from complex data sets and communicate effectively with clients.
  • Excellent interpersonal and persuasive skills, with the ability to build strong relationships with clients and internal stakeholders.

What We Offer

  • A dynamic and multicultural work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including wellness days, training budget, and language classes.
  • The opportunity to work with a leading provider of privacy-focused advertising solutions, driving business growth and innovation in the industry.