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Customer Service Representative

2 months ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and passionate Customer Service Advisor to join our team at Frasers Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including web chat, social media, email, and telephony.

Key Responsibilities
  • Provide outstanding customer care and support to Frasers Group customers, ensuring their needs are met and exceeded.
  • Work collaboratively with other teams, including stores, couriers, and the distribution warehouse, to resolve customer issues and improve overall customer satisfaction.
  • Log, record, and resolve customer contacts and complaints in a timely and professional manner.
  • Take ownership of customer contacts and complaints, working closely with other departments to resolve issues and implement best practices.
  • Act on customer feedback to recover potentially lost customers and resolve concerns.
Requirements
  • Excellent written, verbal, and presentation skills.
  • Passionate about delivering exceptional customer service and creating positive experiences for customers.
  • Excellent PC literacy and working knowledge of Microsoft packages.
  • Ability to work well under pressure and multitask.
  • Ability to pay close attention to detail and think creatively to resolve customer issues.
  • Natural ability to work independently within a team environment.
  • Strong team player with excellent communication and interpersonal skills.
  • Enthusiastic, positive, resourceful, and resilient.
What We Offer

As a Customer Service Advisor at Frasers Group, you will have the opportunity to work in a fast-paced and dynamic environment, with a range of benefits and perks, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A chance to work with a leading retail company and contribute to its success.
  • A collaborative and supportive team environment.
  • Opportunities for career progression and growth.
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to our Recruitment Team. We look forward to hearing from you