Customer Service Representative
1 week ago
Job Title: Customer Service Advisor
About the Role:
We are seeking a highly skilled and passionate Customer Service Advisor to join our team at Frasers Group. As a Customer Service Advisor, you will be responsible for delivering exceptional customer experiences through various channels, including web chat, social media, email, and telephony.
Key Responsibilities:
- Provide excellent and personable customer care to Frasers Group customers.
- Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer's needs.
- Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
- Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice.
- Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
Requirements:
- Excellent written, verbal and presentation skills.
- Passionate about providing exceptional customer service, going the extra mile to create positive experiences for our valued customers.
- Excellent PC literacy and a working knowledge of Microsoft packages.
- Ability to work well under pressure and multitask.
- Ability to pay close attention to detail and not scared to challenge the norm and think outside the box.
- Natural ability to work independently within an established team.
- Show respect to others in a positive manner and build strong working relationships.
- Strong team player and role model, capable of gaining trust from your team and peers.
- Enthusiastic, positive, resourceful and resilient.
What We Offer:
- A competitive salary and benefits package.
- A wide range of perks for our colleagues, including Frasers Champion, Fearless, Frasers Festival, CEO Sessions, and Retail Reconnect.
- Opportunities for career development and growth within the company.
How to Apply:
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
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