Customer Service Representative
2 months ago
About Us
Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.
Our Mission
We are building the world's most admired and compelling brand ecosystem. Our mission is to elevate the lives of our customers with access to the world's best brands and experiences.
Our Values
We are a company that fears less and does more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail. We value:
- Thinking without limits - We think fast, think fearlessly, and take our team with us.
- Ownership - We own the basics, own our role, and own the results.
- Relevance - We are relevant to our people, our partners, and the planet.
About the Role
We are seeking a Customer Service Representative to manage customer contacts through various channels. You will work both independently and as part of a team, liaising with other parties to ensure that the customer's experience with Frasers Group is the best that it can be.
Key Responsibilities:
- Provide excellent and personable customer care to Frasers Group customers through all available channels.
- Work with the highest standard of verbal and written communication and utilize an agile and nimble approach to each customer's needs.
- Log, record, and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
- Take ownership of customer contacts and complaints and liaise with various departments to reach best resolutions and promote best practice.
- Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
Requirements
We are looking for someone with:
- Excellent written, verbal, and presentation skills.
- Passion for providing exceptional customer service and creating positive experiences for our valued customers.
- Excellent PC literacy and a working knowledge of Microsoft packages.
- Ability to work well under pressure and multitask.
- Ability to pay close attention to detail and think outside the box.
- Natural ability to work independently within an established team.
- Show respect to others in a positive manner and build strong working relationships.
- Strong team player and role model, capable of gaining trust from your team and peers.
- Enthusiastic, positive, resourceful, and resilient.
What We Offer
We offer a wide range of benefits and perks for our colleagues, including:
- A benefits package.
- A wide range of perks, including Frasers Champion, Fearless 1000, Frasers Festival, CEO Sessions, and Retail Reconnect.
- Free access to our wellbeing programme, Frasers Fit, and the Retail Trust charity.
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