Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and passionate Customer Service Advisor to join our team at Frasers Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including web chat, social media, email, and telephony.
Key Responsibilities
- Provide outstanding customer care and support to Frasers Group customers, ensuring their needs are met and exceeded.
- Work collaboratively with other teams, including stores, couriers, and the distribution warehouse, to resolve customer issues and improve overall customer satisfaction.
- Manage customer contacts and complaints in a professional and efficient manner, using effective communication and problem-solving skills.
- Take ownership of customer feedback and use it to drive improvements and best practices within the team.
- Contribute to the development and implementation of customer service strategies and initiatives that align with Frasers Group's goals and values.
Requirements
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Passion for delivering exceptional customer service and a commitment to continuous improvement.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
- Strong team player with excellent interpersonal and communication skills.
What We Offer
As a Customer Service Advisor at Frasers Group, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and perks, including:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A fun and inclusive work environment with a strong focus on teamwork and collaboration.
- Opportunities for career progression and advancement within the company.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you
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