Customer Service Representative

Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? We're seeking a skilled Customer Service Advisor to join our team at Frasers Group.The OpportunityAs a Customer Service Advisor, you will be responsible for managing customer contacts through various channels, including web chat,...

At Frasers Group, we're rethinking retail through digital innovation and unique store experiences. We're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS,...

Company Overview">Frasers Group is a leading retail company that prioritizes innovation and customer satisfaction.We are seeking a skilled Contact Centre Advisor to join our team, providing exceptional customer experiences through various communication channels.About the Role">This is an exciting opportunity to work in a fast-paced environment, managing...

About the RoleThe Customer Service Analyst will be part of our Customer Service function, focusing on developing, analysing and creating models/tools used by the business.This role requires an analytical mindset, strong communication skills and the ability to adapt to fast-paced, ever-changing business environments.As part of this role, you will assist and...

Frasers Group is a leading player in the retail industry, and we are seeking an experienced Food Service Professional to join our team at our Head office restaurant.The successful candidate will be responsible for delivering exceptional customer service and maintaining a clean and safe environment for our staff and customers.Job Summary:We are offering a...

Company OverviewFrasers Group is a leading retail company that operates across the globe. We are known for our unique approach to retail, focusing on digital innovation and exceptional customer experiences.Job DescriptionThe Catering Assistant will play a vital role in providing excellent customer service in our staff restaurant at Frasers Head office. This...

At Frasers Group, we're revolutionizing the retail landscape through innovative digital solutions and immersive store experiences. Our goal is to provide unparalleled service to our global consumers by leveraging a vast portfolio of world-class sports, premium, and luxury brands.The staff restaurant at Frasers' headquarters caters to over 1000 meals daily,...

About the RoleFrasers Group is seeking a Customer Relationship Management Strategist to join our team. As a key member of our CRM team, you will be responsible for building stronger and deeper relationships with our customers, increasing engagement and retention, and driving customer value through effective CRM strategies and data-driven insights.Key...

Job OverviewWe are seeking a highly skilled and motivated Dining Services Coordinator to join our team at Frasers Group. This is an exciting opportunity for a customer-focused individual to provide exceptional service to our employees and guests.

Role OverviewThe CRM Manager plays a pivotal role in driving customer engagement and retention across the Frasers Group. This position requires a strategic thinker who can develop and implement effective CRM strategies, leveraging data-driven insights to inform decision-making.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value...

We are building the world's most admired and compelling brand ecosystem and we need talented individuals to help us achieve this goal. As an IT Service Desk Junior Analyst at Frasers Group, you will play a vital role in delivering exceptional customer service and technical support to our global teams.As part of our team, you will be responsible for providing...

Job DescriptionYou will be working in a fast-paced environment, serving customers and using the tills for cash and card payments, while maintaining high levels of cleanliness and ensuring that the front of house areas are clean and tidy.Working front of house, serving customers and using the tills for cash and card paymentsServing the customers and...

Job OverviewThe Technical Service Desk Specialist will be responsible for providing first-line technical support to our customers via phone, email, and chat. You will be working closely with our internal teams to resolve technical issues and provide solutions to our customers.

As a leading player in the retail industry, Frasers Group is redefining the way consumers interact with our brand ecosystem. Our goal is to provide exceptional customer experiences through innovative digital solutions and unique store experiences.We are seeking an Office Catering Services Coordinator to join our team at our Shirebrook HQ. This role will play...

At Frasers Group, we are redefining the retail experience. Our team is dedicated to serving our customers with the world's best sports, premium, and luxury brands globally. We strive to deliver a unique shopping experience through digital innovation and engaging store experiences.The catering team at our Head office provides over 1000 meals per day, from...

Job Title: IT Service Desk Junior AnalystAre you passionate about technology and eager to learn? We're seeking a Junior IT Service Desk Analyst to join our team, providing exceptional customer support and technical expertise to our global customers.This is a dynamic role that offers the opportunity to gain hands-on experience in IT support, troubleshooting,...

We are seeking an experienced School Business Manager to join our team in Derbyshire County Council. This is a fantastic opportunity for someone who shares our vision of creating a secure, inclusive and supportive learning environment.The successful candidate will be responsible for overseeing the school's business operations, ensuring that all financial,...

Job DescriptionThis is an exciting opportunity for someone to define, own and execute a strong digital trading strategy. Passionate about digital trading, this is an opportunity for someone who takes a hands-on approach to manage and lead their trading team. Joining at a period of high performance and significant investment into digital is an amazing...

About the RoleThis is an exciting opportunity to contribute to the growth and development of the performance of the Frasers Group Customer Team. As a Digital Trading Strategist, you will be responsible for driving sales through commercial strategic planning and the successful execution of campaign, brand and promotional strategies.Key...

About the RoleWe are seeking an IT Service Desk Junior Analyst to join our team at Frasers Group. As a key member of our IT department, you will be responsible for providing technical support to our Head Office, Warehouses, and Retail locations globally.As a Junior IT Support Analyst, you will be the first point of contact for IT-related queries and will be...