IT Support Specialist

4 weeks ago

Barnsley, Barnsley, United Kingdom Legal & General Resources Limited Full time
Company Overview

Legal & General is dedicated to meeting the savings, protection, and retirement needs of approximately 14 million individuals through our diverse portfolio of retail and workplace solutions.

Our Retail division empowers individuals to enjoy a more vibrant retirement, both directly and through their employers, offering products such as Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our extensive range of lending solutions.

As the leading individual life insurer in the UK, we also provide Group Protection products for employers, assisting individuals in planning for unforeseen circumstances. We facilitate home purchasing through our Mortgage Club, the largest in the UK, and our award-winning Surveying Services team. Additionally, our fintech division identifies and supports socially beneficial start-ups and scale-ups across the workplace, home, insurance, and wealth sectors.

Joining our team means contributing to the creation of brighter financial futures for all our clients.

Position Overview

We are pleased to announce an opportunity for an IT Support Specialist to join our team.

In this role, you will deliver 1st and 2nd line support as part of our IT Service Desk, while also maintaining our systems, software, and infrastructure to ensure a professional and efficient service is provided. You will assist both onsite personnel and remote users through remote access tools and provide initial support for client-facing portals.

Key Responsibilities:
  • Delivering 1st and 2nd line support, escalating to 3rd line support when necessary, and collaborating effectively within the Service Desk team.
  • Managing incoming requests through the ticketing system, categorizing and logging issues appropriately while ensuring compliance with Service Level Agreements (SLAs).
  • Proactively troubleshooting issues to achieve resolutions for end users.
  • Exhibiting exceptional customer service skills when assisting users in a professional and approachable manner, demonstrating empathy towards user concerns.
  • Supporting IT services across the organization and multiple remote worker locations.
  • Assisting the broader IT & Change team with ongoing IT initiatives and projects.
Qualifications:

Ideal Candidate:
  • Familiarity with various technologies, including Windows 10, Citrix/VDI, Microsoft O365, One Drive, SharePoint, Teams, Intune, Azure AD/Active Directory, and Exchange.
  • Understanding of key components of IT infrastructure, such as networking, telephony, operating systems, application servers, firewalls, and mobile devices.
  • Experience in 1st and 2nd Line Service Desk roles is advantageous.
  • Outstanding customer service skills, with the ability to build rapport and empathize with end users.
  • Proficient in managing multiple concurrent tasks while adhering to time and resource constraints.
Benefits:

We recognize and reward performance and behavior with a comprehensive benefits package that addresses all aspects important to you, including:
  • Participation in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance (for permanent employees).
  • A minimum of 25 days of holiday, in addition to public holidays, increasing to 26 days after two years of service, with options to buy and sell holiday.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street and online retailers.
  • Modern office spaces designed to foster connection and collaboration, prioritizing employee wellbeing.
Additional Information:

Legal & General is a prominent financial services group and a major global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are committed to building a better society for the long term by investing our customers' funds in initiatives that enhance the quality of life for everyone.

Joining us means becoming part of a welcoming culture that values collaboration among individuals from diverse backgrounds, perspectives, and experiences. Our leaders prioritize integrity and care about your future and wellbeing, empowering you through initiatives that support career development and excellence.

We strive to maintain an open, mindful, and inclusive environment, always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you are interested in learning more, we would be delighted to hear from you.

  • Education Support Professional

    5 days ago

    Barnsley, Barnsley, United Kingdom Randstad Student Support Full time

    About the RoleRandstad Student Support is seeking a dedicated Specialist-one-to-one Study Skills Support Worker to join our team. As a Specialist-one-to-one Study Skills Support Worker, you will work closely with students who have specific learning difficulties (SpLDs) studying at Universities and/or Colleges in Barnsley.Key ResponsibilitiesProvide...

  • Education Support Professional

    6 days ago

    Barnsley, Barnsley, United Kingdom Randstad Student Support Full time

    About the RoleRandstad Student Support is seeking a dedicated Specialist-one-to-one Study Skills Support Worker to join our team. As a Specialist-one-to-one Study Skills Support Worker, you will work closely with students who have specific learning difficulties (SpLDs) studying at Universities and/or Colleges in Barnsley.Key ResponsibilitiesProvide...

  • IT Support Specialist

    18 hours ago

    Barnsley, Barnsley, United Kingdom AmcoGiffen Full time

    Job Title: IT Support SpecialistJob Summary:AmcoGiffen, a leading specialist construction and engineering organisation, is seeking an experienced IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing day-to-day technical support and assistance to users, ensuring the smooth operation of the company's IT...

  • IT Support Specialist

    20 hours ago

    Barnsley, Barnsley, United Kingdom AmcoGiffen Full time

    Job Title: IT Support SpecialistJob Summary:AmcoGiffen, a leading specialist construction and engineering organisation, is seeking an experienced IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing day-to-day technical support and assistance to users, ensuring the smooth operation of the company's IT...

  • Corporate Finance Specialist

    7 days ago

    Barnsley, Barnsley, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Senior Finance Manager to join a rapidly growing international organisation based in the South Yorkshire region. As a key member of the finance team, you will be responsible for ensuring the timely and accurate financial close across multiple entities in the US and Canada, as well...

  • Corporate Finance Specialist

    7 days ago

    Barnsley, Barnsley, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Senior Finance Manager to join a rapidly growing international organisation based in the South Yorkshire region. As a key member of the finance team, you will be responsible for ensuring the timely and accurate financial close across multiple entities in the US and Canada, as well...

  • Educator Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom THE SUPPLY REGISTER LIMITED Full time £84 - £100

    Educator Support Specialist Are you equipped with the necessary skills and experience for this position? Continue reading to discover more about this opportunity.Key Responsibilities:Engage in day-to-day support within educational environments.Contribute to both short-term and long-term educational initiatives.Work collaboratively in primary educational...

  • Care Support Specialist

    2 hours ago

    Barnsley, Barnsley, United Kingdom Holly Bank Full time

    About the RoleWe are seeking a highly motivated and compassionate Care Support Specialist to join our team at Hollybank Trust. As a Care Support Specialist, you will play a vital role in supporting adults with complex physical and learning disabilities in our community home.Key ResponsibilitiesSupport Adults with Daily Living Tasks: Assist with personal...

  • Care Support Specialist

    16 minutes ago

    Barnsley, Barnsley, United Kingdom Holly Bank Full time

    About the RoleWe are seeking a highly motivated and compassionate Care Support Specialist to join our team at Hollybank Trust. As a Care Support Specialist, you will play a vital role in supporting adults with complex physical and learning disabilities in our community home.Key ResponsibilitiesSupport Adults with Daily Living Tasks: Assist with personal...

  • Technical Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom Berneslai Homes Full time £22,737 - £23,144

    Berneslai Homes is pleased to announce two openings for a Technical Support Specialist to become part of our dynamic team. This role offers the flexibility to work in an agile environment. This position is a full-time, fixed-term contract. In exchange for your expertise, we offer a competitive salary along with a comprehensive benefits package. About Us:At...

  • Behavioral Support Specialist

    19 hours ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    Job Summary:GSL Education is seeking a dedicated and enthusiastic Behavioral Support Specialist to join our dynamic school community.Key Responsibilities:Provide one-on-one and small group support to students with behavioral challenges, helping them to achieve their full potential.Develop and implement behavior management strategies in collaboration with...

  • Behavioral Support Specialist

    16 hours ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    Job Summary:GSL Education is seeking a dedicated and enthusiastic Behavioral Support Specialist to join our dynamic school community.Key Responsibilities:Provide one-on-one and small group support to students with behavioral challenges, helping them to achieve their full potential.Develop and implement behavior management strategies in collaboration with...

  • Care Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom Making Space Full time

    Job Title: Care Support SpecialistCompany: Making SpacePosition OverviewWe are seeking a dedicated full-time Care Support Specialist to become a vital member of our team at the Respite Service. This service is designed to assist adults with Learning Disabilities and/or Physical Disabilities, aged 18 and above. Our mission is to provide a supportive...

  • Behavioural Support Specialist

    18 hours ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    Job Summary:GSL Education is seeking a dedicated Behaviour Support Specialist to join a school in Barnsley, where you will play a crucial role in helping students overcome behavioural challenges and thrive in their educational journey.Key Responsibilities:Provide one-on-one and small group Behaviour Support to students with challenging behaviours.Develop and...

  • Behavioural Support Specialist

    21 hours ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    Job Summary:GSL Education is seeking a dedicated Behaviour Support Specialist to join a school in Barnsley, where you will play a crucial role in helping students overcome behavioural challenges and thrive in their educational journey.Key Responsibilities:Provide one-on-one and small group Behaviour Support to students with challenging behaviours.Develop and...

  • Youth Care Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom Dove Full time £24,194 - £24,742

    Position Title: Youth Care Support SpecialistSalary: 80 - £23,352 pro rata, inclusive of sleep-in shifts (£24,194).Location: Various locations available.Contract Hours: 30 hours per week.Are you passionate about making a meaningful impact in the lives of young individuals? Dove Adolescent Services is seeking dedicated Youth Care Support Specialists to join...

  • Education Support Specialist

    2 days ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    About the RoleWe are seeking a dedicated and enthusiastic Education Support Specialist to join our team at GSL Education. As a key member of our team, you will play a crucial role in supporting teachers and helping students reach their full potential.Key Responsibilities:Assist educators in preparing and delivering engaging lessons and educational...

  • Education Support Specialist

    2 days ago

    Barnsley, Barnsley, United Kingdom GSL Education Full time

    About the RoleWe are seeking a dedicated and enthusiastic Education Support Specialist to join our team at GSL Education. As a key member of our team, you will play a crucial role in supporting teachers and helping students reach their full potential.Key Responsibilities:Assist educators in preparing and delivering engaging lessons and educational...

  • IT Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom LegalAndGeneral Full time

    Job OverviewWe are pleased to announce an opportunity for an IT Support Specialist to join our dynamic team.In this role, you will deliver 1st and 2nd line support as part of our IT Service Desk, while also overseeing the maintenance of our systems, software, and infrastructure to ensure a high-quality and efficient service is provided. You will assist both...

  • IT Support Specialist

    4 weeks ago

    Barnsley, Barnsley, United Kingdom LegalAndGeneral Full time

    Job OverviewWe are thrilled to announce an opportunity for an IT Support Specialist to become a part of our dynamic team.In this role, you will deliver 1st and 2nd line support as a member of our IT Service Desk, while also ensuring the smooth operation of our systems, software, and infrastructure. Your expertise will help us maintain a high standard of...