Senior Operations Support Officer

3 weeks ago


Bristol, Bristol, United Kingdom TLT LLP Full time

Senior Operations Support Officer - Mortgage Enforcement Division

We are looking for a Senior Operations Support Officer to become a vital part of our Mortgage Enforcement Division. In this position, you will oversee operational risks, ensure adherence to policies, and manage various activities related to FCA regulations.

Your Key Responsibilities
  • Address incoming inquiries from stakeholders and clients concerning Risk and Compliance matters
  • Resolve issues stemming from complaints and expressions of dissatisfaction
  • Facilitate the change management process
  • Compile and disseminate internal and external reports
  • Maintain Business Continuity Plans and relevant Contact Information
  • Assist in projects pertaining to FCA regulations
Qualifications
  • Proficient in IT applications, particularly Excel
  • Excellent communication abilities
  • Experience in a support team environment
  • Capability to prioritize and manage various requests
  • Methodical and organized work approach
About TLT LLP

TLT LLP is an innovative law firm known for its client-centric approach and commitment to diversity and inclusion. We provide a dynamic work environment that fosters professional growth and collaboration.

Our Employee Benefits

We offer a competitive salary with annual reviews, a flexible benefits scheme, 25 days of holiday (increasing with service), and private medical insurance. Our fully flexible working arrangements promote a healthy work-life balance.



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