Senior Operations Support Officer
3 weeks ago
Senior Operations Support Officer - Mortgage Enforcement Division
We are looking for a Senior Operations Support Officer to become a vital part of our Mortgage Enforcement Division. In this position, you will oversee operational risks, ensure adherence to policies, and manage various activities related to FCA regulations.
Your Key Responsibilities- Address incoming inquiries from stakeholders and clients concerning Risk and Compliance matters
- Resolve issues stemming from complaints and expressions of dissatisfaction
- Facilitate the change management process
- Compile and disseminate internal and external reports
- Maintain Business Continuity Plans and relevant Contact Information
- Assist in projects pertaining to FCA regulations
- Proficient in IT applications, particularly Excel
- Excellent communication abilities
- Experience in a support team environment
- Capability to prioritize and manage various requests
- Methodical and organized work approach
TLT LLP is an innovative law firm known for its client-centric approach and commitment to diversity and inclusion. We provide a dynamic work environment that fosters professional growth and collaboration.
Our Employee BenefitsWe offer a competitive salary with annual reviews, a flexible benefits scheme, 25 days of holiday (increasing with service), and private medical insurance. Our fully flexible working arrangements promote a healthy work-life balance.
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Customer Support Operations Coordinator
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Senior Business Operations Officer
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