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Senior Business Operations Officer
2 months ago
Job Title: Senior Business Support Officer
Job Summary:
We are seeking a highly skilled and experienced Senior Business Support Officer to join our team at Essential Employment Ltd. As a Senior Business Support Officer, you will play a key role in providing administrative support to our business operations.
Key Responsibilities:
- Coordinate Business Operations: You will be responsible for coordinating complex business operations, taking ownership and responsibility for end-to-end processes, and assisting in the development and delivery of day-to-day operational business and/or projects.
- Customer Service: You will respond to enquiries from internal and external customers and stakeholders, including escalated issues, and take responsibility for satisfactory resolutions.
- Problem-Solving: You will interpret rules and guidelines to find solutions and know when to refer issues to a manager.
- Service Delivery: You will support working models to ensure that services and customers are fully supported and that the service is working in an integrated manner.
- Frontline Support: You will assist in the day-to-day delivery of frontline customer services to colleagues, members of the public, elected members, contractors, and other directorate customers in accordance with the Council's core values and key performance indicators.
Requirements:
- Full-Time Role: This is a full-time role on a temporary contract basis.
- Essential Skills: You will need to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
What We Offer:
We offer a competitive salary and a supportive work environment. If you are interested in this role, please apply with your CV or email your CV to us quoting the job title.
