Senior Business Operations Officer
1 week ago
About Alexander Mae (Bristol) Ltd
We are a leading commercial law firm with a national reputation for innovative legal services. Our expertise spans various sectors, including financial services, leisure, retail, and technology.
The Role
We are seeking a Senior Business Support Officer to join our team in Bristol. As a key member of our operational team, you will play a crucial role in managing operational risk and ensuring compliance with regulatory requirements.
Key Responsibilities
- Manage incoming enquiries from internal stakeholders and clients, ensuring prompt resolution of issues and complaints.
- Coordinate the local change management process, supporting operational teams in implementing changes and updates.
- Prepare and distribute accurate internal and external reports, ensuring timely and effective communication.
- Maintain up-to-date Business Continuity Plans and Contact Information for operational teams.
- Support projects related to FCA regulation and embed principles into the culture of operational teams.
Requirements
- Excellent attention to detail and strong analytical skills.
- Confident Microsoft Excel skills and experience in financial services or insurance.
- Ability to communicate clearly with clients and stakeholders.
- Experience working within a support team and managing multiple requests simultaneously.
- Ability to work in a strict regulatory environment and prioritize work effectively to meet deadlines.
- Methodical approach to work and strong problem-solving skills.
What We Offer
We offer a competitive salary, contributory pension, group life insurance, private medical insurance, and a flexible benefits scheme. Our working hours are Monday to Friday, 9am-5:30pm, with some hybrid working options available after six months.
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