Senior Business Operations Officer

1 week ago


Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

About Alexander Mae (Bristol) Ltd

We are a leading commercial law firm with a national reputation for innovative legal services. Our expertise spans various sectors, including financial services, leisure, retail, and technology.

The Role

We are seeking a Senior Business Support Officer to join our team in Bristol. As a key member of our operational team, you will play a crucial role in managing operational risk and ensuring compliance with regulatory requirements.

Key Responsibilities

  • Manage incoming enquiries from internal stakeholders and clients, ensuring prompt resolution of issues and complaints.
  • Coordinate the local change management process, supporting operational teams in implementing changes and updates.
  • Prepare and distribute accurate internal and external reports, ensuring timely and effective communication.
  • Maintain up-to-date Business Continuity Plans and Contact Information for operational teams.
  • Support projects related to FCA regulation and embed principles into the culture of operational teams.

Requirements

  • Excellent attention to detail and strong analytical skills.
  • Confident Microsoft Excel skills and experience in financial services or insurance.
  • Ability to communicate clearly with clients and stakeholders.
  • Experience working within a support team and managing multiple requests simultaneously.
  • Ability to work in a strict regulatory environment and prioritize work effectively to meet deadlines.
  • Methodical approach to work and strong problem-solving skills.

What We Offer

We offer a competitive salary, contributory pension, group life insurance, private medical insurance, and a flexible benefits scheme. Our working hours are Monday to Friday, 9am-5:30pm, with some hybrid working options available after six months.



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