HR Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Royal College of Art Full time

HR Operations Coordinator

Department: People & Culture Directorate

Role Overview:

The HR Operations team at the Royal College of Art is dedicated to delivering exceptional operational support throughout the employee lifecycle, ensuring outstanding service across various College communities. This team oversees the management and administration of employment agreements, performance evaluations, payroll processing, absence management, pension contributions, and statutory reporting. Furthermore, the team is responsible for the development and maintenance of the HR/Payroll System (iTrent) to guarantee precise employment records, establishment oversight, and the generation of people analytics reports. The HR Operations team also facilitates the engagement and compensation of Casual Workers.

Key Duties:

Customer Engagement: Serve as the primary point of contact for inquiries and visitors to the HR department, ensuring the highest standards of customer service and professionalism. HR Policies & Procedures: Cultivate and maintain a thorough understanding of the College's HR policies and procedures. Provide initial support and guidance for staff and line managers on routine HR issues (e.g., staff evaluations, leave requests, absence reporting, remuneration and benefits, parental leave), escalating more complex inquiries to HR specialists. Payroll Management: Timely and accurately process payroll data for the College's outsourced payroll provider, collaborating with Finance colleagues as needed. Utilize standard reporting tools in iTrent to generate regular management information reports for the HR management team and other staff as requested. Appointments & Claims Processing: Manage appointments and claims for visiting lecturers and casual workers in accordance with College protocols, advising on compensation rates, verifying eligibility to work, coordinating with school and department administrative personnel, and updating the HR system to meet payroll deadlines. Employee Record Maintenance: Ensure timely updates to employee records and systems, including contract modifications and exit processes (e.g., confirming changes, resignations, retirements, conclusion of fixed-term contracts, organizing exit interviews). Administer performance reviews, absence records, and annual leave calculations. Administrative Support: Provide administrative assistance to colleagues during periods of increased workload. Regularly support HR Heads of Service with administrative tasks related to their specific areas of expertise. Document Organization: Conduct regular filing of employee records and HR documents in both paper and electronic formats. Assist the Head of HR Operations in implementing new processes, systems, and document management strategies.

Required Qualifications and Skills:

Education: Relevant qualifications in HR or a related discipline. Experience: Prior experience in HR administration or a comparable role. Technical Proficiency: Familiarity with HR/Payroll systems (preferably iTrent) and standard office software. Interpersonal Skills: Strong customer service and communication abilities. Organizational Skills: Excellent administrative and organizational skills with a keen attention to detail. Analytical Skills: Capability to manage, analyze, and present HR data effectively. Confidentiality: Ability to handle sensitive information with the utmost discretion.

If you are passionate about HR operations and eager to make a meaningful contribution to a dynamic team within a prestigious institution, we encourage you to consider the HR Operations Coordinator position at the Royal College of Art.

Explore this opportunity to shape the future of service design at the Royal College of Art.

For further details, please refer to the information pack.

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