HR Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Royal College of Art Full time

HR Operations Coordinator

Department: People & Culture Directorate

Role Overview:

The HR Operations team at the Royal College of Art is dedicated to delivering exceptional operational support throughout the employee lifecycle, ensuring outstanding service across various College communities. This team oversees the management and administration of HR Operations, which includes the preparation of employment contracts and correspondence, addressing inquiries through the service desk platform, processing sickness absences, and managing probation and appraisal processes. Furthermore, the team is responsible for Payroll management using the HR/Payroll System iTrent, ensuring precise data entry into employment records, establishment control, and the generation of people analytics reports. The HR Operations team also handles the engagement, onboarding, and payment of temporary workers.

Key Responsibilities:

  • Customer Service: Serve as the primary point of contact for inquiries and visitors to the HR department, ensuring a high standard of customer service and professionalism.
  • HR Policies & Procedures: Cultivate a thorough understanding of the College's HR policies and procedures. Provide initial support and guidance for staff and line managers on standard HR issues (e.g., staff probation, appraisal, annual leave, sickness reporting, pay and benefits, parental leave), escalating more complex inquiries to HR specialists.
  • Payroll Administration: Timely and accurately process payroll information for the College's outsourced payroll provider, collaborating with Finance colleagues as needed. Utilize standard reporting tools in iTrent to generate regular management information reports for the HR management team and other staff upon request.
  • Appointments & Claims: Manage appointments and claims for temporary workers in accordance with College procedures, advising on pay rates, verifying eligibility to work, updating and communicating with the relevant department regarding the status of the temporary worker, and entering details into iTrent, ensuring compliance with timesheet and payroll deadlines.
  • Employee Records: Ensure timely updates to employee records and systems, including contract modifications and exit processes (e.g., confirming changes, resignations, retirements, cessation of fixed-term contracts, organizing exit interviews). Administer probation reviews, sickness records, and annual leave calculations.
  • Administrative Support: Provide administrative assistance to colleagues during peak workload periods. Regularly support HR Heads of Service with administrative tasks related to their specific areas. Assist with note-taking during HR-related meetings.
  • Document Management: Conduct regular filing of employee records and HR documents in both paper and electronic formats. Support the Head of HR Operations in the implementation of new processes, systems, and document management strategies.

Qualifications and Skills Required:

  • Education: Relevant qualifications in HR or a related field.
  • Experience: Prior experience in HR administration or a comparable role.
  • Technical Skills: Proficiency in HR/Payroll systems (preferably iTrent) and standard office software.
  • Interpersonal Skills: Excellent customer service and communication abilities.
  • Organizational Skills: Strong administrative and organizational skills with a keen attention to detail.
  • Analytical Skills: Capability to manage, manipulate, and present HR data effectively.
  • Confidentiality: Ability to handle sensitive information with discretion.

If you are passionate about HR operations and wish to contribute to a dynamic team within a prestigious institution, we encourage you to consider the HR Operations Coordinator position at the Royal College of Art.

For further details, please refer to the information pack.

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