Order Processing Specialist

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Full time

The Role

We are pleased to present a remarkable opportunity for an Order Processing Specialist to become a vital part of our team. This position is situated within our Diabetes Division, where we are dedicated to enhancing the lives of individuals managing diabetes through innovative products that deliver precise data for informed decision-making. Our cutting-edge sensing technology is transforming glucose monitoring.

In the capacity of Order Processing Specialist, your primary responsibility will be to manage and execute orders received from various channels, including Salesforce and direct customer interactions, utilizing our order management system.

Key Responsibilities

  • Efficiently processing orders from customers, sales representatives, and healthcare facilities.
  • Managing standing orders effectively.
  • Prioritizing and processing Field Force orders while maintaining the standing orders program in accordance with contractual obligations for sales territories.
  • Handling Business to Business orders, credit/debit card transactions, direct consumer orders, and webinar-related orders.
  • Processing debits and credits as tracked.
  • Responding to inquiries via the order entry helpline, taking orders, and addressing customer questions.
  • Creating and updating customer master data.
  • Ensuring the accuracy and confidentiality of customer information and NHS data within the database.
  • Compiling monthly and ad hoc reports utilizing the provided reporting tools and software.
  • Addressing queries and requests from relevant stakeholders.

Required Qualifications

  • Proven experience in customer service.
  • Familiarity with Symphony/SAP systems.
  • Proficient in Microsoft Office applications.

What We Provide

As a leading global healthcare organization, we offer an extensive array of benefits, including competitive compensation, an excellent defined contribution pension plan, private health insurance, life coverage, and a flexible benefits program.



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