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Customer Service Advisor/Order Entry Clerk
2 months ago
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
The Opportunity
We have an exciting opportunity for an Order Entry Clerk to join the team, this position works out of our Maidenhead location in the Diabetes Division. We're focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We're revolutionizing the way people monitor their glucose levels with our new sensing technology.
As the Order Entry Clerk you will process orders received from the Salesforce and Customers using the order entry ordering system.
What You'll Do
- Processing orders from customers, Sales & Hospital Teams
- Standing order management
- To prioritise and process;
- Field Force orders via
- Maintain standing orders programme in line with contracts for sales regions.
- Release standing orders
- Business to Business Orders.
- Credit/Debit card orders.
- Direct to Consumer orders.
- Webinar orders.
- Processing of debits and credits from the tracker
- Answer order entry helpline, take orders and handle enquiries.
- Create and maintain customer master data.
- Maintain accuracy and security of customer information and NHS data on the database.
- Prepare monthly and ad hoc reports using reporting tools and programmes provided.
- Answer & respond to queries & requests from MEDUK.
Required Qualifications
- Customer Service Experience
- Experience using symphony/SAP
- Experience of working with MS office.
WHAT WE OFFER
As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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