Order Entry Clerk/Customer Service Representative
5 days ago
The Opportunity
We have an exciting opportunity for a Customer Service and Order Processing Specialist to join the team at Abbott, a global healthcare company. This position will work out of our location in the Diabetes Division, where we are revolutionizing the way people monitor their glucose levels with our new sensing technology.
As a Customer Service and Order Processing Specialist, you will be responsible for processing orders received from customers, sales teams, and hospital teams. You will work with our order entry ordering system to prioritize and process orders in a timely and accurate manner.
Key Responsibilities
- Process orders from customers, sales teams, and hospital teams
- Manage standing orders and prioritize orders for release
- Process credit/debit card orders, direct-to-consumer orders, and webinar orders
- Answer customer inquiries and provide support via phone and email
- Create and maintain customer master data
- Maintain accuracy and security of customer information and NHS data on the database
- Prepare monthly and ad-hoc reports using reporting tools and programs
- Respond to queries and requests from internal teams
Required Qualifications
- Customer service experience
- Experience using Symphony/SAP
- Experience working with MS Office
What We Offer
As a global healthcare company, we offer a range of benefits, including competitive salaries, a defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
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