Customer Service Representative

4 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Source4 Personnel Solutions Full time

Job Summary:

Source4 Personnel Solutions is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the frontline hero, tackling inquiries from customers and airlines regarding faulty suitcases.

Key Responsibilities:

  • Take calls and emails from customers and airlines, championing their concerns and needs.
  • Coordinate the collection and delivery of damaged items, ensuring a seamless process from start to finish.
  • Assess customer luggage to determine warranty coverage and advise manufacturers accordingly.
  • Collaborate closely with stores and customers, maintaining strong relationships in line with contractual requirements.

Why You'll Thrive in This Role:

  • Dynamic Environment: Work in a vibrant, newly established office, where every day brings new challenges and opportunities to shine.
  • Impactful Work: Be at the forefront of customer satisfaction, ensuring that every interaction leaves a lasting impression while upholding the manufacturer's standards.
  • Problem-Solving Galore: Dive into the world of troubleshooting, using your wit and wisdom to resolve issues efficiently and effectively.
  • Data Dynamo: Get hands-on experience with data entry and maintenance, contributing to the smooth operation of our company databases and websites.
  • Compliance Champion: Ensure our company remains at the forefront of data protection legislation, making decisions that safeguard both our customers and our business.

What We Offer:

  • Location Perks: Enjoy the convenience of on-site car parking, making your commute a breeze.
  • Growth Opportunities: Elevate your career in a supportive environment that values your development and offers ample opportunities for advancement.
  • Team Spirit: Join a passionate team where collaboration and camaraderie fuel our success.
  • Rewards and Recognition: Your hard work won't go unnoticed. We believe in celebrating achievements and rewarding dedication.

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