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Customer Service Representative

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom PropRec Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PropRec. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our residents and visitors.

Key Responsibilities:

  • Meet and greet residents and visitors, providing a warm and welcoming experience
  • Deliver exceptional customer service, responding to enquiries and resolving complaints in a professional and timely manner
  • Assist with general administrative duties, including data entry and record-keeping
  • Ensure all company standards are met to the highest level, maintaining a clean and organized workspace
  • Collaborate with the team to ensure the smooth running of the scheme, providing support and assistance as needed

Requirements:

  • Passion for delivering 5-star customer service, with a professional, bubbly, and friendly attitude
  • Experience in a front-of-house position, with a proven track record of delivering excellent customer service
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
  • Strong administrative skills, with the ability to multitask and prioritize tasks
  • Highly presentable and professional at all times, with a willingness to go above and beyond to meet the needs of our residents and visitors

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth within the company
  • A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer service