Current jobs related to Customer Service Representative - Maidenhead, Windsor and Maidenhead - Kensington Mortgage Company
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we're seeking a skilled Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to achieve goals.Key Requirements:High school diploma or equivalent.Experience in...
-
Customer Service Representative
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Source4 Personnel Solutions Full timeExciting Job Opportunity: Customer Service RepresentativeAre you ready to embark on a thrilling journey in the heart of a dynamic call center? Join our client at their brand-new office near Holyport Bray as a Customer Service Representative and become a pivotal part of their team, dedicated to delivering exceptional service and resolving challenges with a...
-
Customer Service Representative
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Source4 Personnel Solutions Full timeExciting Job Opportunity: Customer Service RepresentativeAre you ready to embark on a thrilling journey in the heart of a dynamic call center? Join our client at their brand-new office near Holyport Bray as a Customer Service Representative and become a pivotal part of their team, dedicated to delivering exceptional service and resolving challenges with a...
-
Customer Service Representative
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom RJ Talent Connect Limited Full timeExciting Opportunities for GraduatesAre you looking to start your career in sales and customer service? We have an exciting opportunity for a Graduate Sales and Customer Service Role with a national award-winning offline sales and marketing organisation. Our clients are expanding their team and are looking for enthusiastic individuals to join them in...
-
Customer Service Representative
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom RJ Talent Connect Limited Full timeExciting Opportunities for GraduatesAre you looking to start your career in sales and customer service? We have an exciting opportunity for a Graduate Sales and Customer Service Role with a national award-winning offline sales and marketing organisation. Our clients are expanding their team and are looking for enthusiastic individuals to join them in...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent customer service and contribute to our operational success. Key responsibilities include engaging with customers, participating in all aspects of the operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Maidenhead, UK.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £20,000 - £25,000We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Maidenhead, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Customer Service Representative Opportunity
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom RJ Talent Connect Limited Full timeAre you passionate about delivering exceptional customer service and eager to start or grow your career in sales and marketing? Our client, RJ Talent Connect Limited, is seeking dynamic individuals to join their sales team as Sales Assistants. This entry-level role offers comprehensive training and coaching in customer service to help you thrive.Key...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Welcome team at Cliveden as a Customer Service Representative. As the face of our property, you will be responsible for providing a warm and friendly welcome to our visitors, delivering exceptional service, and answering questions about our site and the work of the...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The National Trust Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Welcome team at Cliveden, a stunning heritage site managed by the National Trust. As a Customer Service Representative, you will be the face of our property, providing a warm and friendly welcome to our visitors, delivering exceptional service, and answering questions...
-
Customer Service Representative
2 months ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our operations function, you will be responsible for delivering exceptional customer service and ensuring that all customer orders are processed efficiently and effectively.Key ResponsibilitiesProcess customer orders...
-
Customer Service Representative
2 months ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our operations function, you will be responsible for delivering exceptional customer service and ensuring that all customer orders are processed efficiently and effectively.Key ResponsibilitiesProcess customer orders...
-
Customer Service Representative
2 months ago
Maidenhead, Windsor and Maidenhead, United Kingdom Wise Employment Group Full timeCustomer Service and Order Processing Support **Job Summary:** We are seeking a highly experienced and professional Customer Advisor to provide quality-driven customer service and order processing support to a global leader in luxury textiles. **Key Responsibilities:** * Provide exceptional customer service and order processing support to customers...
-
Customer Service Representative
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that all customer orders are processed efficiently and effectively.Key ResponsibilitiesProcess customer orders in a...
-
Customer Service Representative
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom CV-Library Full timeCustomer Service Advisor for Automotive Accident Repair BodyshopGoldman & Fine Group is seeking a skilled Customer Service Advisor to join their team in the Maidenhead area. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients, ensuring their repair requirements are met, and providing a seamless...
-
Customer Service Representative
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom CV-Library Full timeCustomer Service Advisor for Automotive Accident Repair BodyshopGoldman & Fine Group is seeking a skilled Customer Service Advisor to join their team in the Maidenhead area. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients, ensuring their repair requirements are met, and providing a seamless...
-
Customer Service Representative
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeAbout JACOBS DOUWE EGBERTSWe are a leading coffee and tea company, inspired by our purpose of creating coffee to make amazing moments happen. Our portfolio is available in over 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape.Job SummaryWe are seeking a Customer Service Specialist...
-
Customer Service Representative
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeAbout JACOBS DOUWE EGBERTSWe are a leading coffee and tea company, inspired by our purpose of creating coffee to make amazing moments happen. Our portfolio is available in over 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape.Job SummaryWe are seeking a Customer Service Specialist...
-
Customer Service Representative
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that all customer orders are processed efficiently and effectively.Key ResponsibilitiesProcess customer orders...
Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our customers, addressing their queries, resolving complaints, and ensuring a positive experience.
Key Responsibilities
- Handle inbound queries related to mortgage payments, account balances, interest rates, payment schedules, account updates, and changes.
- Update customer information, process account changes, and maintain detailed notes of customer interactions.
- Investigate and respond to internal and external requests accurately and efficiently.
- Plan and prioritize allocated workloads in alignment with agreed service standards.
- Ensure all work is completed in line with policies, procedures, and regulations, exercising sound judgment to effectively resolve any challenges that may arise.
- Consider risk factors when completing daily tasks.
- Identify opportunities for process improvements and efficiencies.
- Adhere to strict processes, policy, and regulation.
Requirements
- Previous experience in a telephony-based role is essential, with experience in the financial services/mortgage industry being advantageous.
- Experience working in a target-driven customer-focused environment.
- Effective communication skills to respond to customers verbally and in writing.
- Ability to identify and support vulnerable customers.
- Ability to probe and question, as well as show empathy to customers.
- Strong objection handling and problem-solving skills to swiftly resolve customer complaints.
- Proficiency in Microsoft Office applications and ability to navigate multiple systems while speaking to customers.
- Ability to support and adapt to change, with a positive attitude.
- Attention to detail and accuracy.
- Ability to balance customer requirements with departmental objectives.
About Us
Kensington Mortgage Company is a leading specialist mortgage lender, committed to providing exceptional customer service and support. We value diversity and inclusion, and strive to create a positive and supportive work environment. As a reputable employer regulated by the Financial Conduct Authority, we conduct thorough background checks, including criminal and financial checks, for all new hires.
What We Offer
We offer a competitive salary, 25 days' holiday, and a range of benefits. We prioritize work-life balance and provide opportunities for professional development and growth. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
