Customer Service Representative

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

About JACOBS DOUWE EGBERTS

JACOBS DOUWE EGBERTS is a leading global coffee and tea company, driven by a passion for creating amazing moments for our customers. With a rich history spanning over 265 years, we have established ourselves as a trusted brand in the industry.

Our Mission

Our mission is to become the most chosen coffee in the UK, and we are committed to delivering exceptional customer service to achieve this goal. We believe that every cup of coffee or tea has the power to bring people together and create unforgettable moments.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Process customer orders accurately and efficiently, ensuring that all orders are fulfilled on time and to the customer's satisfaction.

  • Handle customer complaints and issues in a professional and courteous manner, ensuring that all complaints are resolved promptly and to the customer's satisfaction.

  • Provide excellent customer service through various communication channels, including phone, email, and in-person interactions.

  • Collaborate with internal teams, including logistics and sales, to ensure seamless order fulfillment and customer satisfaction.

  • Monitor and report on customer satisfaction metrics, identifying areas for improvement and implementing changes to enhance customer experience.

  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries.

  • Participate in ongoing training and development to enhance customer service skills and stay current with industry trends.

Requirements

  • Degree or relevant job-related experience preferred.

  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers.

  • Experience in Microsoft Office, specifically Word, Excel, and Outlook.

  • Knowledge of SAP.

  • Knowledge of customer service principles and practices.

  • Good listening skills and initiative.

  • Attention to detail and accuracy.

  • Problem analysis and problem-solving.

  • Exemplary communication skills – verbal and written.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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