Customer Experience Specialist

7 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at JACOBS DOUWE EGBERTS. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Process customer orders and resolve any issues in a timely and efficient manner.
  • Provide accurate and timely information to customers regarding their orders and any potential issues.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Monitor and report on customer satisfaction levels and make recommendations for improvement.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent problem-solving and analytical skills.
  • Experience in a customer-facing role, preferably in a logistics or supply chain environment.
  • Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
  • Knowledge of SAP and customer service principles and practices.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global company that values customer satisfaction and excellence.


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