Customer Experience Specialist
7 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at JACOBS DOUWE EGBERTS. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Process customer orders and resolve any issues in a timely and efficient manner.
- Provide accurate and timely information to customers regarding their orders and any potential issues.
- Collaborate with internal teams to resolve customer complaints and issues.
- Monitor and report on customer satisfaction levels and make recommendations for improvement.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a logistics or supply chain environment.
- Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
- Knowledge of SAP and customer service principles and practices.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a global company that values customer satisfaction and excellence.
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