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Quality Assurance and Complaints Specialist

2 months ago

Cannock, Staffordshire, United Kingdom Safer Hand Solutions Ltd Full time

Quality and Complaints Officer

Safer Hand Solutions Ltd

Up to £26,000 DOE

Full-time
As a leading provider of services committed to excellence, Safer Hand Solutions Ltd is seeking a diligent and detail-oriented Quality and Complaints Officer. This role is pivotal in ensuring that our service standards meet the highest expectations of our clients.

Key Responsibilities:
1. Monitor and evaluate service quality to ensure compliance with established standards.
2. Address and resolve customer complaints effectively and efficiently.
3. Collaborate with various departments to enhance service delivery and customer satisfaction.
4. Maintain accurate records of complaints and resolutions to identify trends and areas for improvement.

Ideal Candidate:
The successful candidate will possess strong analytical skills, a keen eye for detail, and a passion for delivering exceptional customer service. If you are committed to quality and have a proactive approach to problem-solving, we encourage you to consider this opportunity.