Guest Services Associate
3 weeks ago
Department: Concierge & Porters
Job Level: Team Member
Job Type: Full Time
Job Reference: req11667
At Park Plaza London Riverbank, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest.
As our Doorperson, you will be the initial and final point of contact for our guests. Your proactive and friendly demeanor, coupled with a commitment to exceptional service, will leave a lasting impression.
Key responsibilities of the Doorperson include, but are not limited to, assisting with guest arrivals and departures, greeting visitors, opening doors, providing directions and information, managing luggage, and collaborating with various teams to ensure a seamless guest experience.
As a Doorperson, you will enjoy:
Salary: £11.72 per hour
- Significantly discounted hotel rates across Europe (includes Radisson Hotel Group and family & friends)
- Food and beverage discounts at our dining establishments (for your entire party)
- Starting with 30 days of holiday annually - inclusive of bank holidays, increasing with tenure
- Two complimentary meals each day
- Access to 40% of your earnings before payday through Wagestream
- Referral bonus program - up to £750
- Wellness initiatives with substantial gym discounts & more
- Cycle to Work scheme & complimentary cycling lessons
- Benefit Hub - discounted rates at numerous retailers, supermarkets, attractions, restaurants, and cinemas.
- Complimentary dry cleaning for your work attire
- Annual staff gatherings and events
- Company pension scheme & award-winning training programs
- Exhibits outstanding interpersonal skills and can engage effectively with others
- Handles requests swiftly, courteously, and with a compassionate approach
- Is responsible for welcoming guests and assisting with luggage delivery or storage
- Possesses a strong command of English and exceptional communication abilities
- Embodies our core values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Previous experience as a Doorperson is advantageous but not mandatory
Park Plaza. Be part of it.
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