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Guest Services Associate

2 months ago

London, Greater London, United Kingdom Marriott International Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is personalized and memorable.

Key Responsibilities:

  • Provide exceptional guest service and support to ensure a seamless and enjoyable stay.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Collaborate with other departments to ensure that guest needs are met and exceeded.
  • Stay up-to-date on hotel services and amenities to provide informed and personalized recommendations to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Work effectively as part of a team to achieve business objectives and deliver exceptional results.

Requirements:

  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Previous experience in customer service or a related field is preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a global hospitality leader.

About Marriott International:

Marriott International is a leading global hospitality company with a portfolio of 30 brands and over 7,000 properties in more than 130 countries. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.