Client Account Coordinator
4 weeks ago
Salary: Up to £26,000 per annum, based on experience and location, with a standard workweek of 37.5/40 hours and opportunities for overtime.
About Tersus Consultancy:
Tersus Consultancy, recognized as the leading asbestos consultancy in the UK, is embarking on numerous exciting projects across the nation. We are seeking a meticulous Client Account Coordinator to support our Account Managers in their demanding roles.
Key Responsibilities:
· Assist Account Managers in maintaining customer accounts, ensuring seamless service delivery to our clients.
· Manage client communications, providing timely and professional responses to inquiries.
· Collaborate with internal teams to address customer requests and resolve any issues, guaranteeing exceptional service for our clients.
· Keep detailed records of client interactions and transactions to ensure accuracy and accountability.
· Aid in the preparation of reports and presentations for client meetings.
· Work alongside our sales team to identify potential areas for account expansion, ensuring our clients receive the best offerings available.
Qualifications:
What We Are Looking For:
· Prior experience in an administrative or customer support capacity.
· Strong communication and interpersonal skills are essential.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Excellent organizational and time-management abilities to manage tasks effectively.
· Capability to multitask and prioritize effectively in a dynamic environment.
· Familiarity with CRM software (e.g., Salesforce) is a valuable asset.
Benefits:
· 23 days of annual leave plus bank holidays, increasing to 25 with length of service.
· 10 additional paid days off for Reservists and Cadet Force Adult Volunteers for annual training.
· Life Insurance available after 6 months of service.
· Enhanced pay for sickness, bereavement, maternity, and paternity leave.
· Employee Assistance Programme for personal concerns, including finance and home issues.
· Up to 5 paid counseling sessions.
· Pension salary sacrifice scheme for National Insurance savings.
· Annual pay reviews.
· Access to accredited mental health first aiders for confidential support.
· Benefits platform offering discounts on shopping, financial advice, gym memberships, and more.
· Free mortgage advice.
· Referral bonus of £2,000 for each successful asbestos surveyor recruited.
· Length of service awards at key milestones starting at 5 years.
· Numerous opportunities for progression and professional development.
Become a part of our exciting journey at Tersus Consultancy.
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