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Client Account Coordinator

2 months ago

York, York City, United Kingdom Tersus Consultancy Full time

Salary: Up to £26,000 per annum, based on experience and location, with a 37.5/40-hour workweek and opportunities for overtime.

About Tersus Consultancy:

Tersus Consultancy is the leading asbestos consultancy in the UK, currently engaged in numerous exciting projects across the nation. We are seeking a detail-oriented Client Account Coordinator to support our Account Managers in their demanding roles.

Key Responsibilities:

· Assist Account Managers in maintaining client accounts, ensuring a seamless experience for our customers.

· Manage client communications, responding to inquiries in a timely and professional manner.

· Collaborate with internal teams to address customer requests and resolve any issues, guaranteeing exceptional service delivery.

· Keep accurate records of client interactions and transactions to ensure thorough follow-up.

· Aid in the preparation of reports and presentations for client meetings.

· Work alongside our sales team to identify opportunities for account growth, ensuring clients receive optimal service.

Essential Qualifications:

· Previous experience in an administrative or customer support capacity.

· Strong communication and interpersonal skills.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Excellent organizational and time-management abilities.

· Capability to multitask and prioritize effectively in a dynamic environment.

· Familiarity with CRM software (e.g., Salesforce) is a valuable asset.

Employee Benefits:

· 23 days of annual leave plus bank holidays, increasing to 25 with tenure.

· 10 additional paid days leave for Reservists and Cadet Force Adult Volunteers for training.

· Life Insurance available after 6 months of service.

· Enhanced pay for sickness, bereavement, maternity, and paternity leave.

· Employee Assistance Programme for personal concerns, including finance and home issues.

· Up to 5 paid counseling sessions.

· Pension salary sacrifice scheme for National Insurance savings.

· Annual salary reviews.

· Access to accredited mental health first aiders for confidential support.

· Discounts on shopping, financial advice, gym memberships, and more through our benefits platform.

· Free mortgage advice.

· Referral bonuses of £2,000 for each successful asbestos surveyor.

· Length of service awards at key milestones starting from 5 years.

· Numerous opportunities for career progression and development.

Become a part of our journey at Tersus Consultancy.