Customer Retention Growth Manager

1 month ago

London, Greater London, United Kingdom KatKin Full time
KatKins Opportunity

KatKin, a startup dedicated to feline health, is seeking a Customer Retention Growth Manager to enhance customer loyalty during the initial stages of their experience. This position focuses on crafting an exceptional trial journey, informing customers about the advantages of fresh food, and leveraging gamification techniques to foster loyalty.

The ideal candidate will possess a proactive and innovative approach, emphasizing data-driven strategies. They should excel in analyzing customer behavior and working collaboratively with various teams to refine the customer experience.

Key Responsibilities:
  • Formulating and executing strategies to boost customer retention
  • Conducting experiments to enhance essential retention metrics
  • Interacting with customers to collect valuable insights
  • Facilitating workshops to brainstorm ideas and prioritize initiatives
  • Analyzing and reporting on project results
  • Collaborating with different teams to improve customer communication
Requirements:
  • Proven experience in managing growth initiatives
  • Strong analytical capabilities with a data-driven mindset
  • Creative and proactive approach to problem-solving
  • Deep understanding of customer needs
  • Exceptional communication skills
  • Self-driven and resourceful
Preferred Qualifications:
  • Experience with direct-to-consumer subscription models
  • Familiarity with analytics tools such as Looker and Klaviyo
Benefits:
  • Attractive salary package
  • Opportunities for career advancement
  • Support for professional development
  • Welcoming and inclusive workplace culture
  • Generous vacation and remote work policies
  • Discounts on KatKin products
  • Pet-friendly work environment
About KatKin:

KatKin is dedicated to creating an inclusive workplace where diverse talents are recognized and valued. As an equal opportunity employer, we encourage applications from individuals of all backgrounds. Join us in fostering a culture of diversity and innovation at KatKin.

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